Remote assistance made easy with AMA

Service technicians equipped with smart glasses who are working on complex repair or operational problems can be helped visually by remote experts, while still having their hands free to execute guided instructions

Today’s mobile devices, global internet access and cloud-based applications are transforming how, where and when we work. More than ever, knowledge is key to an organisation’s success. So for the past five years, AMA has been investing in remote assistance solutions to help industrial organisations accelerate their smart workplace transformation.

AMA’s renowned XpertEye assisted-reality platform allows experts and field technicians to share real-time data and knowledge to increase their work efficiency, maximise uptime and reduce resolution time.

AMA’s market-leading innovation, high-quality service and compelling total cost of ownership make it a perfect fit for any small, medium or large enterprise within verticals such as transport, manufacturing, construction, healthcare or even education. The solution addresses a broad range of applications such as remote diagnostics, video conferencing, scheduling and workflow management.

Benefit from remote assistance

AMA’s XpertEye remote assistance solution enables real-time or pre-planned remote visual guidance to check, monitor and improve industrial operations.

Service technicians equipped with smart glasses who are working on complex repair or operational problems can be assisted visually by remote experts, while still having their hands free to execute guided instructions. Through live camera-sharing, voice and on-screen annotations, a technician can resolve issues more quickly, thereby improving productivity and maximising uptime.

Via an intuitive interface, it is possible for non-trained employees to work with and operate the solution right away.

AMA’s SaaS or on-premises platform is fully secured and encrypted, and integrates with a growing ecosystem of hardware partners to provide customers with the most adequate solution, adapted to each use case and work environment.

For instance, video sources such as a thermal camera, microscope or endoscope can provide additional insights to make better-informed decisions.

Broaden your reach with video conferencing

The conference call availabilities of XpertEye allow users to, for instance, invite numerous experts simultaneously to view what the service technician is seeing, so guaranteeing the most suitable advice.

The solution can even be used for training. The end-to-end encrypted peer-to-peer connections provide a secured videoconferencing solution with low-latency HD video streams.

Schedule meetings easily

The integrated scheduling software of XpertEye Schedule provides field technicians with real-time availability of a company’s experts. The solution synchronises with existing tools so that there are never double bookings, and seamlessly detects time zones so everyone is on the same page.

Simplify workflow management

XpertEye Proceed allows companies to digitise work instructions, checklists and standard operating procedures in no time, and go through them step-by-step on any connected device. This results in significant efficiency improvements, increased responsiveness and reduced time spent on administrative processes.

Rely on a fully secured solution

The connection between the transmission device and the server is strongly encrypted to guarantee maximum data security. The AMA servers do not store any data and meet all the requirements for sensitive health data transmission. They are certified for medical data hosting, according to European legislation and are compliant with the Health Insurance Portability and Accountability Act (HIPAA) for North America.

Article published in The Telegraph, Business Reporter

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