The AI assistant for frontline workers
Merlin empowers field operators with actionable insights to resolve issues faster and smarter. It’s an always-available expert, streamlining troubleshooting and unlocking productivity when it matters most.


Instant, context-aware assistance
Get real-time, contextually accurate responses to troubleshoot and resolve issues quickly, ensuring you’re never alone in the field.
Instantly access for example troubleshooting steps specific to the machine model, speeding up problem resolution without needing to wait for remote support.
Powerful video search capabilities
Seamlessly find relevant video segments within extensive video libraries, so solutions are always within reach.
While performing quality control, quickly search through hours of recorded inspections to find relevant clips, comparing current conditions with previous footage to identify any deviation from established standards.


Leverage recorded expertise
Access prior XpertEye sessions to capitalize on existing knowledge and accelerate issue resolution, making every experience count.
While working on a complex repair, review recorded expert-led XpertEye sessions from previous similar cases, learning best practices and applying the knowledge immediately, reducing the likelihood of errors.
Collaborative video sharing
Share retrieved video insights during XpertEye conferences to align teams and solve problems collaboratively.
For example, during a team review meeting, quickly retrieve and share a video segment from a previous inspection. This ensures all participants are aligned, leveraging historical data to collectively decide on the next steps and improve efficiency.

All you need is Merlin
Unlock the power of instant expertise
Frequently asked questions
What types of issues can Merlin help solve?
Merlin assists with troubleshooting, providing real-time guidance, finding relevant information, and connecting users with the best solutions for their specific needs.
How does Merlin retrieve relevant video sequences?
Merlin uses advanced search algorithms to identify and extract specific moments from video libraries based on your queries, reducing the time spent searching.
Can I customize Merlin to my needs?
Yes, Merlin can be fine-tuned with your organization’s data, ensuring it delivers advice and insights tailored to your industry and company-specific needs.
Please contact us at contact@amaxperteye.com if you would like to learn more.
How to enable Merlin for all XpertEye sessions?
Please get in touch with your dedicated Technical Account Manager for a swift implementation of Merlin.
How does Merlin protect my privacy and data?
Merlin is GDPR-compliant and ISO 27001-certified, meeting the highest standards for data protection and security.
Is Merlin free to use?
Please get in touch with AMA for pricing information and Merlin activation.
Tips for prompting Merlin
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Can Merlin operate offline?
No, Merlin requires internet connectivity to operate.