Merlin AI assistant

AMA XpertEye > Merlin AI assistant

The AI assistant for frontline workers

Merlin empowers field operators with actionable insights to resolve issues faster and smarter. It’s an always-available expert, streamlining troubleshooting and unlocking productivity when it matters most.

Instant, context-aware assistance

Get real-time, contextually accurate responses to troubleshoot and resolve issues quickly, ensuring you’re never alone in the field.

Instantly access troubleshooting steps specific to the machine model, speeding up problem resolution without needing to wait for remote support.

Powerful video search capabilities

Seamlessly find relevant video segments within extensive video libraries, so solutions are always within reach.

While performing quality control, quickly search through hours of recorded inspections to find relevant clips, comparing current conditions with previous footage to identify any deviation from established standards.

Leverage recorded expertise

Access prior XpertEye sessions to capitalize on existing knowledge and accelerate issue resolution, making every experience count.

While working on a complex repair, review recorded expert-led XpertEye sessions from previous similar cases, learning best practices and applying the knowledge immediately, reducing the likelihood of errors.

All you need is Merlin

Unlock the power of instant expertise

Relevant video sequence retrieval

Quickly locate key moments in video libraries for efficient problem-solving.

Multi-lingual support

Communicate in everyday language or industry jargon—no language barriers.

Fully customizable

Fine-tune Merlin with your data to make it a domain expert for your team.

Faster problem resolution

Resolve issues faster with relevant knowledge and real-time insights

Decreased onboarding time

Speed up training with Merlin as a consistent, knowledgeable guide.

Get started now

Frequently asked questions

What types of issues can Merlin help solve?

Merlin assists with troubleshooting, providing real-time guidance, finding relevant information, and connecting users with the best solutions for their specific needs.

How does Merlin retrieve relevant video sequences?

Merlin uses advanced search algorithms to identify and extract specific moments from video libraries based on your queries, reducing the time spent searching.

Can I customize Merlin to my needs?

Yes, Merlin can be fine-tuned with your organization’s data, ensuring it delivers advice and insights tailored to your industry and company-specific needs.

Please contact us at contact@amaxperteye.com if you would like to learn more.

Do I have to configure Merlin?

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How to enable Merlin for all XpertEye sessions?

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How to use Merlin to get answers from previous XpertEye sessions?

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How does Merlin protect my privacy and data?

Merlin is GDPR-compliant and ISO 27001-certified, meeting the highest standards for data protection and security.

Is Merlin free to use?

How to start using Merlin?

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Tips for prompting Merlin

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Can Merlin operate offline?

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