Remote assistance on BYOD

Click & connect to collaborate

Cooperate remotely on any device, using a secured link in a web browser (Chrome, Safari, Edge).

Device agnostic

Works on any connected device (smartphone, tablet or PC)

Easy & fast setup

Browser-based, no app installation is required

Low total cost of ownership

Guest invites

Invitations including a link can be sent by SMS or email

Device agnostic

Works on any connected device (smartphone, tablet or PC)

Easy & fast setup

Browser-based, no app installation is required

Low total cost of ownership

Guest invites

Invitations including a connection link can be sent by SMS or email

Key features

Show up to 4 video streams

Users can share up to 4 different POVs such as a thermal camera. Each view can be controlled remotely (pan-tilt-zoom, white balance, flashlight, …) to improve understanding and accelerate problem-solving.

Click and connect to collaborate

Without downloading an app, connect instantly by clicking on a secure invitation link, received by SMS or email.

Locate onsite workers instantly

Find your remote worker in real-time by sending him a geolocation request.

  • Browser-based
    • Compatible browsers: Chrome, Safari and Edge
    • One-to-one and conference video calls either in HD or in challenging low-bandwidth environments
    • Up to 4 video streams in conference calls: to share 4 different point of views. Each view can be
    controlled remotely to improve understanding
    • Guest invitation by email or sms
    • Conference waiting room
    • Confidential mode: added security option that prohibits users from storing any call data or media
    • Presence list: see who is online and search your contact list for instant collaboration
  • Shared workspace: collaborative board, zoom, pointer in the video stream, import images and
    PDF’s, screen sharing, annotations (text, draw, arrows, take pictures, etc.)
  • Control the frontline worker’s camera remotely: zoom, take a picture, flashlight, white balance
    and color temperature, camera selection, mute / unmute, etc
  • Instant messaging
  • Geolocation of the frontline worker according to your data security policy
  • Flexible integration options:
    • A link within XpertEye to up to two 3rd party apps
    • iFrame
    • Co-branding
    • Customized data session IDs
  • Supported languages: Arabic, Chinese, Czech, Dutch, English, French, German, Hindi, Italian,
    Japanese, Korean, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Tamil, Thai, Turkish
  • Flexible deployment options:
    • Device agnostic
    • Connectivity options: 4G, 5G, WiFi and satellite connection
    • Use in explosive environments: Available on ATEX Zone 1, IECEx Zone 1 and CSA C1 D1 compatible
    devices
    • SaaS, on-premises, private cloud scalable hosting and closed network
    • SSO compatibility (SAML V2 Open ID Connect)
    • Capabilities available to customize the application
  • Secure communication flows (refer to technical documentation):
    • Application hosted on secure datacenters
    • AMA does not store any client data on its servers. All data (pictures, videos, documents, text,
    g a call are deleted once the XpertEye call is finished.
    • XpertEye uses TLS encryption technology for data protection

Supported devices

Smartphone (Android, iOS) – Tablet (Android, iOS) – Computer (Windows, macOS, Linux)

Ready to get started?

Schedule your demo

Book your personal demo with one of our project managers right here.

Get your XpertEye Lite License Pack

Enjoy a one-to-one HD video call with one XpertEye license or a conference video call by combining several licenses.

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