Single sign-on
Secure authentication with a single set of credentials for all apps
Online & offline
Seamless usage with or without an internet connection
Highly secure
ISO27001 certified, SSL connection, TLS encryption
Custom deployment
SaaS, dedicated SaaS
or on-premises
The XpertEye software suite powers the deskless workforce with instant access to company experts and up-to-date work instructions. Frontline workers can hereby capture and share knowledge, improve first-time fix rates, and drive operational efficiency.
Immediate remote visual assistance
XE aR instantly enables you to initiate or join an assisted Reality (aR) call from your web browser and
- Connect with experts in real time, no matter where you are
- Share your screen and get step-by-step guidance to resolve any issue
- Record and upload to a knowledge base for later revision
Efficient remote support with various video feeds
On top of the common XE aR core features, XE aR+ lets you
- Work hands-free with smart glasses and display expertise in your field of view
- Stream additional views from 3rd party cameras such as PTZ, connected glasses, endoscope, microscope, etc.
- Benefit from a fully collaborative environment to rapidly troubleshoot and resolve issues together.
Digitalized work instructions, checklists, and standard operating procedures
With XE Proceed, the ultimate solution for digitizing work instructions and inspections, you can
- Automate routine tasks
- Easily track progress and identify bottlenecks
- Analyze results and identify areas for improvement
- Achieve first-time-right efficiency
Smart appointment scheduling
Book your XpertEye session and benefit from simplified synchronization with other existing platforms you already use. Xe Schedule lets you
- Set the availability of each co-worker
- Automate the sending of confirmation notifications, reminders, and appointment changes
- Determine resource pools according to the department, skill, territory, or other and implement routing rules to make sure the right staff is booked for the right appointment
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