Show your commitment to customer satisfaction and build loyalty by integrating video assistance into your workflows. Provide step-by-step instructions to quickly diagnose, troubleshoot and solve issues. You can also schedule a session with the customer at their preferred time, providing assistance at their convenience.
Save time and resources
Speed up the resolution
Improve the quality of the information collected
Enhance customer satisfaction
Video collaboration for after-sales service allows real-time visual communication. This enables efficient issue diagnosis, remote assistance, and personalized support, leading to faster problem resolution and increased customer satisfaction.
Remote assistance enables agents to remotely diagnose, troubleshoot, and resolve issues quickly. This efficient and convenient approach saves time, reduces costs, and ensures prompt support for customers, enhancing their overall satisfaction.
Emergency call centers
The emergency medical dispatcher can securely share a link via SMS or email with the caller. With a simple click and without downloading an app, the caller can accept the invitation, allowing the dispatcher to observe the situation through the camera of the caller’s smartphone.
See what our clients say and witness firsthand how our applications are driving change and delivering remarkable results.
Head of Emergency Services
We chose XpertEye for its compatibility with our regulation tool and its ultra-simple implementation process. A secure link enables video communication with the regulator with just a simple click. It even works in low bandwidth environments which is not trivial in French Guyana, where the coverage of the 4G network is limited.
We receive a link, we click on it, and this allows us to collaborate with our installer, our technician, and the end customer, without having to install anything on the smartphone. The solution comes in 3 words: click, connect, collaborate.
Thanks to video sharing, the SDIS can have access to more precise information such as the exact location of the accident, and the fire... without delaying the intervention of the emergency services. This allows the operator to better understand a situation, interpret the information, and adapt rescue resources.