8 must-have features for any remote assistance solution

When there is a breakdown in a production line, time is of the essence. To restart the work, operators must get the malfunctioning equipment up and running as soon as possible. In the past, a technical expert would have had to fly out to the site and physically inspect the equipment, guiding the on-site operators […]

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Remote Maintenance with Smart Glasses – Practical Experiences

When Sack & Kiesselbach investigated the new opportunities offered by smart glasses regarding maintenance work carried out via a computer in Meerbusch, they had no idea how quickly COVID-19 was to make international travel impossible… ‘Actually’, says Markus Schlein, CEO of Sack & Kiesselbach, ‘we were only looking for a way to make remote maintenance [...]
News

[White Paper]: The Future of Work is Now

What is remote support? Remote support is essentially advanced telepresence using an AR-capable mobile device like a smartphone, tablet or hands-free smart glasses to share one’s view of a situation with another person or person(s) via live audio and point-of-view video. There’s no need to wait for a resolution, pay for an SME to travel, [...]
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Redefining Remote Assistance Using AR Smart Glasses

When there is a breakdown in a production line, time is of the essence. In order to restart the work, operators must get the malfunctioning equipment up and running as soon as possible. In the past, a technical expert would have had to fly out to the site and physically inspect the equipment, guiding the [...]
Blog, News

AMA getting ahead of the game with multi-source video

Rennes, France – January 2nd, 2020 – AMA, the market leader in remote support solutions, announced today the launch of StreamSwitch to connect multiple video sources to its XpertEye solution. This solution will make it much easier for customers to make informed decisions based on actionable insights provided by different video streams. In today’s collaborative [...]
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