Remote Maintenance with Smart Glasses – Practical Experiences

When Sack & Kiesselbach investigated the new opportunities offered by

smart glasses regarding maintenance work carried out via a computer in Meerbusch, they had no idea how quickly COVID-19 was to make international travel impossible…
‘Actually’, says Markus Schlein, CEO of Sack & Kiesselbach, ‘we were only looking for a way to make remote maintenance easier. It’s so stupid to fly thousands of kilometres only to discover that the problem arose simply from a little thing that hadn’t been done right. That generates unnecessary costs and is harmful to the environment. Thanks to our new smart glasses, we can look over the shoulder of the engineer and give him instructions, and we can control immediately if the instructions were implemented correctly. Communication is as simple as if everyone involved were in the same room.’

Virtual Reality – Augmented Reality – Assisted Reality

So what exactly are ‘smart glasses’? The term is not among those that are repeated over and over when talking about new forms of perception.
It’s clear that smart glasses have nothing to do with virtual reality. Virtual reality (VR) is used, among other things, for the development of machines that are to be adapted to the customer’s needs. At the World Money Fair 2020 in Berlin, Sack & Kiesselbach used VR to present a customised TMA350 that had already been delivered to the customer and could therefore not be brought to the fair.
Virtual reality enables clients to examine a 3D model of any machine in the virtual space from all sides, they can even look inside in order to make specific requests before the production even starts.