{"id":22334,"date":"2021-09-23T09:37:51","date_gmt":"2021-09-23T07:37:51","guid":{"rendered":"https:\/\/www.amaxperteye.com\/?page_id=22334"},"modified":"2024-03-26T11:59:55","modified_gmt":"2024-03-26T10:59:55","slug":"remote-assistance","status":"publish","type":"page","link":"https:\/\/www.amaxperteye.com\/use-cases-xperteye\/remote-assistance\/","title":{"rendered":"Remote assistance"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1697443200035{padding-top: 100px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerRemote-2.jpg?id=29935) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;usecase-banner, pc_content&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; el_class=&#8221;pc_content&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h1 class=\"separator_off\" style=\"line-height: 40px;margin-bottom:50px;\">Remote assistance<\/h1><\/header>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1696325705720{margin-bottom: -30px !important;}&#8221;]<img decoding=\"async\" class=\"wp-image-29645 aligncenter\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/PersoRemoteAssist.png\" alt=\"\" width=\"603\" height=\"354\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1697443227889{padding-top: 50px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerRemote-2.jpg?id=29935) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;usecase-banner, mobile_content&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; el_class=&#8221;pc_content&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h1 class=\"separator_off\" >Remote assistance<\/h1><\/header>[vc_column_text]<img decoding=\"async\" class=\"wp-image-26666 size-full aligncenter\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Remote-assistance-use-case-xperteye-Exp.png\" alt=\"\" width=\"600\" height=\"480\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1694607963737{padding-top: 100px !important;padding-bottom: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1694607963739{padding-bottom: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1694607963740{padding-top: 80px !important;padding-bottom: 60px !important;}&#8221; el_class=&#8221;usecase&#8221;][vc_column width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1686232344884{padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1686232344884{padding-right: 0px !important;padding-left: 0px !important;}&#8221; css=&#8221;.vc_custom_1686232344883{padding-right: 15px !important;padding-bottom: 30px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h2 class=\"separator_off\" style=\"line-height: 40px;margin-bottom:50px;\">Connecting frontline workers to expertise anytime, anywhere<\/h2><h6 class=\"subtitle\" >Turn your frontline worker into an instant expert through live, visual, and audio support from a remote specialist that shares his specific technical know-how to clear doubts and solve complex tasks effectively together.<\/h6><\/header>[vc_column_text]<\/p>\n<ul>\n<li>\n<h4>Reduced time-to-repair<\/h4>\n<\/li>\n<li>\n<h4>Reduced downtime<\/h4>\n<\/li>\n<li>\n<h4>Improved productivity<\/h4>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInDown&#8221; css=&#8221;.vc_custom_1697449893242{padding-top: 60px !important;}&#8221; el_class=&#8221;pc_content&#8221;]<img decoding=\"async\" class=\"wp-image-26666 size-full alignleft\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Remote-assistance-use-case-xperteye-Exp.png\" alt=\"\" width=\"600\" height=\"480\" \/>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1684240333831{padding-right: 15px !important;}&#8221;]<div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInDown\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Equipment.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Equipment setup &amp; maintenance<\/h4><p >Remote assistance empowers experts to guide technicians through equipment setup effortlessly. With real-time visual support, remote experts can identify and resolve issues, saving time and costs, while empowering technicians to handle technical challenges efficiently.<\/p><p class=\"ib-link \"><a href=\"https:\/\/info.amaxperteye.com\/the-future-of-work-is-now\" target=\"_blank\" style=\"color: #05c3dd;\">Download white paper<\/a><\/p><\/div><\/div><div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInDown\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Diagnosis.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Diagnosis<\/h4><p >Remote assistance becomes a lifeline when dealing with technical problems or equipment malfunctions. Support teams use video feeds to remotely diagnose issues, leading to quick identification of root causes and prompt solutions, minimizing downtime.<\/p><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1684240526712{padding-top: 120px !important;}&#8221; css_mobile=&#8221;.vc_custom_1684240526713{padding-top: 0px !important;}&#8221;]<div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInUp\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Emergency.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Emergency support<\/h4><p >During emergencies like system failures or network outages, remote assistance connects users with remote experts for prompt guidance, ensuring business continuity and minimizing disruptions. It saves time, money, and frustration by addressing efficiently software glitches, hardware malfunctions, or network connectivity issues.<\/p><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; el_class=&#8221;use-case-review&#8221; css=&#8221;.vc_custom_1689761556430{margin-bottom: 100px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1598525885043{padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn   vc_custom_1693403635563\" data-animation-delay=200><h2 class=\"separator_off\" style=\"margin-bottom:50px;\">We are making a difference.<\/h2><h6 class=\"subtitle\" >See what our clients say and witness firsthand how our applications are driving change and delivering remarkable results.<\/h6><\/header>[vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1689761593744{padding-top: 70px !important;padding-bottom: 150px !important;}&#8221; css_mobile=&#8221;.vc_custom_1689761593746{padding-top: 0px !important;}&#8221; el_class=&#8221;reviews&#8221;][vc_column_inner css=&#8221;.vc_custom_1598525881454{padding-right: 0px !important;padding-left: 0px !important;}&#8221;]\r\n                <div class=\"review-carousel rc-parent kd-rwc-662f273bb95cb black-navigation nav-arrows-dots loop_on\">\r\n                    <div class=\"rc-content\">\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><div class=\"rw_img_wrapper\">\r\n                            <div class=\"rw-authorimg\"><img src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Clement.jpg\" alt=\"\"  \/><\/div>\r\n                        <\/div><h5 >Cl\u00e9ment Lix<\/h5>\r\n                      <p >Energy Transition Director<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >Air Liquide<\/h4><div class=\"rw_message\" >Air Liquide leverages the power of external innovation partners to accelerate and achieve its digital transformation goals. Key partners like AMA bring great value in terms of usage, new practices, and technologies.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2020\/01\/AMA_CaseStudy_Airliquide-EN.pdf\" target=\"_blank\" >Read the case study<\/a><\/div><\/div>\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><div class=\"rw_img_wrapper\">\r\n                            <div class=\"rw-authorimg\"><img src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Markus.jpg\" alt=\"\"  \/><\/div>\r\n                        <\/div><h5 >Markus Schlein<\/h5>\r\n                      <p >CEO<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >Sack &amp; Kiesselbach<\/h4><div class=\"rw_message\" >Thanks to smart glasses, we can look over the shoulder of the engineer, give him instructions, and control immediately if the instructions are implemented correctly. Once you have tried it, you will not want to do without it ever again.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2020\/07\/Remote-maintenance-with-smart-glasses-AMA-Xperteye-Mint-News-Quartely.pdf\" target=\"_blank\" >Read the interview<\/a><\/div><\/div>\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><div class=\"rw_img_wrapper\">\r\n                            <div class=\"rw-authorimg\"><img src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Stefan.jpg\" alt=\"\"  \/><\/div>\r\n                        <\/div><h5 >Dr. Stefan Vossk\u00f6tter<\/h5>\r\n                      <p >Key Account Manager<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >Horiba Tocadero<\/h4><div class=\"rw_message\" >We have been using XpertEye solutions for two years now. As a result, maintenance can be performed quickly and efficiently, and instrument uptime has been increased. Furthermore, with the solutions from AMA, we have now the possibility to further expand and improve our internal and external service.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2022\/11\/AMA_CaseStudy_Horiba_EN.pdf\" target=\"_blank\" >Read the case study<\/a><\/div><\/div><\/div>\r\n                <\/div><script>\r\n          \t\t\t\tjQuery(document).ready(function($){\r\n                    if ($(\".review-carousel.kd-rwc-662f273bb95cb .rc-content\").length) {\r\n                      $(\".review-carousel.kd-rwc-662f273bb95cb .rc-content\").owlCarousel({\r\n                        stageClass: \"owl-wrapper\",\r\n                        stageOuterClass: \"owl-wrapper-outer\",\r\n                        loadedClass: \"owl-carousel\",\r\n                        responsive:{\r\n                            0:{\r\n                                items:1,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            768:{\r\n                                items:2,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            1024:{\r\n                                items:3,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            1366:{\nnav: true,\r\n                                      navSpeed: 250,\r\n                                      dots: true,\r\n                                      dotsSpeed: 200,\r\n                                      dotsEach: true,}\r\n                        },loop: true,rewind: true,\r\n                        addClassActive: true,\r\n                      });\r\n                    }\r\n          \t\t\t\t});\r\n          \t\t\t<\/script>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;top&#8221; kd_background_image_position=&#8221;vc_row-bg-position-center&#8221; css=&#8221;.vc_custom_1697443256956{padding-top: 50px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerRemote-2.jpg?id=29935) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 0px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1697443256957{padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1697443256957{padding-bottom: 80px !important;}&#8221; css_mobile=&#8221;.vc_custom_1697443256958{padding-bottom: 80px !important;}&#8221; el_class=&#8221;cta-bottom&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1695638755397{padding-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1631866454223{padding-right: 50px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243; css_tablet_landscape=&#8221;.vc_custom_1631866454223{padding-right: 0px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1631866454223{padding-right: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1631866454224{padding-right: 15px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn   vc_custom_1693403764194\" data-animation-delay=200><h2 class=\"separator_off\" >Are you interested in exploring how our applications might fit your specific needs?<\/h2><\/header>[vc_column_text]Don&#8217;t hold back. Engage in a conversation with our dedicated team today and let&#8217;s discover together how we can enhance your business operations.[\/vc_column_text][vc_empty_space height=&#8221;45px&#8221;]<a  href=\"https:\/\/www.amaxperteye.com\/contact-us\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link   vc_custom_1698225331250 kd-animated zoomIn add-margin-right\" data-animation-delay=200><span class=\"prim_text\">Speak to the team<\/span><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image source=&#8221;external_link&#8221; external_img_size=&#8221;450&#215;450&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221; custom_src=&#8221;https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/BasPage-UseCases-V2.png&#8221; css=&#8221;.vc_custom_1696327303027{margin-top: -120px !important;}&#8221; el_class=&#8221;cta-img&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1697443200035{padding-top: 100px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerRemote-2.jpg?id=29935) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;usecase-banner, pc_content&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; el_class=&#8221;pc_content&#8221;][vc_column_inner [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":61349,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"folder":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - 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