{"id":67022,"date":"2024-09-19T18:10:50","date_gmt":"2024-09-19T16:10:50","guid":{"rendered":"https:\/\/www.amaxperteye.com\/?p=67022"},"modified":"2024-09-19T18:27:39","modified_gmt":"2024-09-19T16:27:39","slug":"technical-account-manager-h-f","status":"publish","type":"post","link":"https:\/\/www.amaxperteye.com\/fr\/2024\/09\/19\/technical-account-manager-h-f\/","title":{"rendered":"Technical Account Manager (H\/F)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb rt_row_background_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_grid=\u00a0\u00bbtrue\u00a0\u00bb rt_row_paddings=\u00a0\u00bbtrue\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1724749440734{padding-right: 220px !important;padding-left: 220px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime; rt_wrp_col_paddings=\u00a0\u00bbfalse\u00a0\u00bb rt_border_top=\u00a0\u00bb\u00a0\u00bb rt_border_bottom=\u00a0\u00bb\u00a0\u00bb rt_border_left=\u00a0\u00bb\u00a0\u00bb rt_border_right=\u00a0\u00bb\u00a0\u00bb rt_border_top_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_bottom_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_left_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_right_mobile=\u00a0\u00bb\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<strong>Votre r\u00f4le :<\/strong><\/p>\n<p>En tant que <strong>Technical Account Manager<\/strong>, vous jouez un r\u00f4le crucial en assurant la liaison entre nos clients et nos \u00e9quipes internes, notamment l\u2019\u00e9quipe commerciale. Vous avez pour mission de garantir la satisfaction client, la qualit\u00e9 des int\u00e9grations et l\u2019excellence des solutions fournies ainsi que leur usage.<\/p>\n<p><strong><br \/>\nVos missions :<\/strong><\/p>\n<p>En tant que v\u00e9ritable expert technique des solutions que nous proposons \u00e0 nos clients, vos missions seront les suivantes :<\/p>\n<ul>\n<li><strong>Participer \u00e0 l\u2019avant-vente des nouveaux projets<\/strong> : Vous contribuez \u00e0 l\u2019\u00e9laboration des projets en comprenant les besoins fonctionnels, les contraintes techniques et organisationnelles de nos clients.<\/li>\n<li><strong>G\u00e9rer l\u2019int\u00e9gration des nouveaux clients<\/strong> : Vous prenez en charge le suivi de projet, assurant une transition fluide et r\u00e9ussie.<\/li>\n<li><strong>G\u00e9rer les escalades et r\u00e9soudre les incidents complexes<\/strong> : Vous intervenez en cas de probl\u00e8me pour garantir la satisfaction client.<\/li>\n<li><strong>Assurer la diffusion optimale des solutions chez le client :<\/strong> Vous mettez en place des formations, workshops, comit\u00e9s de pilotage, et suivez les indicateurs tout en assurant la remont\u00e9e d&rsquo;informations.<\/li>\n<li><strong>Assurer une r\u00e9ponse rapide aux demandes clients<\/strong> : Vous \u00eates le point de contact principal pour les questions et besoins techniques.<\/li>\n<\/ul>\n<p><strong><br \/>\nCe qui vous distingue<\/strong><strong> :<\/strong><\/p>\n<ul>\n<li>Votre adaptabilit\u00e9, votre polyvalence et votre sens de l&rsquo;organisation.<\/li>\n<li>Votre capacit\u00e9 \u00e0 g\u00e9rer plusieurs projets simultan\u00e9ment avec efficacit\u00e9.<\/li>\n<li>Votre aisance dans la gestion des relations clients, que ce soit par \u00e9crit, par t\u00e9l\u00e9phone ou en personne.<\/li>\n<li>Votre aptitude \u00e0 produire une documentation claire et \u00e0 synth\u00e9tiser des sujets complexes.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Profil recherch\u00e9 :<\/strong><\/p>\n<ul>\n<li>Vous avez au moins 2 ans d\u2019exp\u00e9rience dans un r\u00f4le technique, id\u00e9alement dans un environnement technologique et en contact direct avec des clients.<\/li>\n<li>Vous poss\u00e9dez une solide connaissance des r\u00e9seaux informatiques et des technologies web.<\/li>\n<li>Vous avez un niveau d\u2019anglais op\u00e9rationnel (\u00e9crit et oral).<\/li>\n<li>Vous ma\u00eetrisez le Pack Office (Word, Excel, PowerPoint).<\/li>\n<\/ul>\n<p><strong>Pourquoi nous rejoindre ?<\/strong><\/p>\n<p>Int\u00e9grez AMA et devenez un acteur cl\u00e9 de notre d\u00e9veloppement dans le domaine passionnant de l&rsquo;intelligence artificielle. Si vous souhaitez relever des d\u00e9fis techniques tout en contribuant \u00e0 la satisfaction de nos clients, nous serions ravis de recevoir votre candidature. 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