{"id":17539,"date":"2020-10-29T08:00:40","date_gmt":"2020-10-29T07:00:40","guid":{"rendered":"https:\/\/www.amaxperteye.com\/?p=17539"},"modified":"2020-11-03T11:10:19","modified_gmt":"2020-11-03T10:10:19","slug":"8-fonctionnalites-indispensables-a-toute-solution-de-teleassistance","status":"publish","type":"post","link":"https:\/\/www.amaxperteye.com\/fr\/2020\/10\/29\/8-fonctionnalites-indispensables-a-toute-solution-de-teleassistance\/","title":{"rendered":"8 fonctionnalit\u00e9s indispensables \u00e0 toute solution de t\u00e9l\u00e9assistance"},"content":{"rendered":"

Quand une panne survient dans la cha\u00eene de production, chaque minute compte. Les op\u00e9rateurs doivent alors remettre en service les \u00e9quipements d\u00e9faillants dans les meilleurs d\u00e9lais pour relancer la production.<\/p>\n

Jusqu\u2019\u00e0 pr\u00e9sent, pour r\u00e9soudre ce probl\u00e8me, l\u2019entreprise devait envoyer un expert sur le site de production pour pouvoir inspecter lui-m\u00eame l\u2019\u00e9quipement et guider les op\u00e9rateurs du site.<\/p>\n

Aujourd\u2019hui, avec la t\u00e9l\u00e9assistance, cela n\u2019est plus n\u00e9cessaire. En effet, gr\u00e2ce aux technologies connect\u00e9es, les op\u00e9rateurs du site peuvent d\u00e9sormais \u00e9changer virtuellement avec les sp\u00e9cialistes \u00e0 tout moment et de n\u2019importe o\u00f9.<\/p>\n

Les solutions de t\u00e9l\u00e9assistance sont g\u00e9n\u00e9ralement dot\u00e9es de fonctionnalit\u00e9s de base telles que le tableau blanc, le partage d\u2019\u00e9cran, les annotations ou encore le mode Conf\u00e9rence. En compl\u00e9ment, nous avons \u00e9tabli la liste des huit fonctions suppl\u00e9mentaires les plus importantes que votre solution de t\u00e9l\u00e9assistance devrait proposer afin de r\u00e9pondre \u00e0 vos diff\u00e9rents besoins. Gr\u00e2ce \u00e0 ces fonctionnalit\u00e9s, votre entreprise pourra gagner du temps dans la prise de d\u00e9cision et r\u00e9duire le temps de r\u00e9solution.<\/p>\n

    \n
  1. La fonction Invitation<\/strong><\/li>\n<\/ol>\n

    Toutes les solutions de t\u00e9l\u00e9assistance permettent d\u2019\u00e9changer en temps r\u00e9el avec plusieurs participants du monde entier. Mais toutes ne proposent pas d\u2019inviter une personne externe \u00e0 votre organisation (tels que des fournisseurs ou des sous-traitants par exemple) \u00e0 participer \u00e0 vos projets en temps r\u00e9el. L\u2019envoi par e-mail ou SMS d\u2019un acc\u00e8s temporaire \u00e0 une personne tierce s\u2019av\u00e8re tr\u00e8s pratique pour contr\u00f4ler l\u2019acc\u00e8s \u00e0 la plateforme.<\/p>\n

      \n
    1. Le mode Confidentiel<\/strong><\/li>\n<\/ol>\n

      Si la confidentialit\u00e9 des donn\u00e9es repr\u00e9sente un aspect important de votre activit\u00e9, optez pour une solution offrant un mode Confidentiel. Vous \u00e9viterez ainsi que les m\u00e9dias \u00e9chang\u00e9s lors de votre appel puissent \u00eatre sauvegard\u00e9s.<\/p>\n

        \n
      1. Utilisation dans les zones \u00e0 faible bande passante<\/strong><\/li>\n<\/ol>\n

        Une bande passante faible r\u00e9duit consid\u00e9rablement la vitesse de connexion, ce qui rend les communications vid\u00e9o presque impossibles. Si vous \u00eates fr\u00e9quemment confront\u00e9 \u00e0 des probl\u00e8mes de connectivit\u00e9 Wifi ou de r\u00e9seau mobile, vous pr\u00e9f\u00e9rerez une solution permettant d\u2019adapter la fr\u00e9quence d\u2019affichage des images en fonction de la bande passante disponible.<\/p>\n

          \n
        1. Une longue dur\u00e9e d\u2019utilisation<\/strong><\/li>\n<\/ol>\n

          Certaines op\u00e9rations, telles que les tests d\u2019acceptation en usine (FAT) et les audits sur site, peuvent prendre du temps. Il vous faudra parfois plusieurs heures pour analyser de mani\u00e8re approfondie les anomalies ou situations de non-conformit\u00e9. \u00c0 ce titre, il est important de privil\u00e9gier une solution offrant une autonomie de batterie \u00e9lev\u00e9e.<\/p>\n

            \n
          1. Gestion des cam\u00e9ras \u00e0 distance<\/strong><\/li>\n<\/ol>\n

            La possibilit\u00e9 de contr\u00f4ler \u00e0 distance la cam\u00e9ra du technicien sur site vous permettra de gagner du temps en fournissant des explications plus pr\u00e9cises sur les zones d\u2019int\u00e9r\u00eat.<\/p>\n

              \n
            1. Support vid\u00e9o multi-source<\/strong><\/li>\n<\/ol>\n

              Votre cas d\u2019usage pourrait n\u00e9cessiter le recours \u00e0 plusieurs cam\u00e9ras connect\u00e9es (par ex. depuis un smartphone, des lunettes connect\u00e9es, un endoscope, un \u00e9chographe ou encore une cam\u00e9ra UV). Privil\u00e9giez une solution plug and play.<\/p>\n

                \n
              1. S\u00e9curit\u00e9 des donn\u00e9es<\/strong><\/li>\n<\/ol>\n

                Le cryptage des donn\u00e9es de bout en bout devrait \u00eatre un pr\u00e9requis pour prot\u00e9ger vos donn\u00e9es de fa\u00e7on s\u00e9curis\u00e9e et prot\u00e9ger les informations sensibles. En outre, si votre entreprise doit g\u00e9rer des informations de sant\u00e9 prot\u00e9g\u00e9es (ISP), assurez-vous que la solution \u00e0 distance est h\u00e9berg\u00e9e sur des serveurs conformes \u00e0 la norme HIPAA ou HDS.<\/p>\n

                  \n
                1. Compatibilit\u00e9 avec les SSO<\/strong><\/li>\n<\/ol>\n

                  Fluidifiez et facilitez l\u2019acc\u00e8s \u00e0 votre solution de t\u00e9l\u00e9assistance avec le Single Sign-On. Connectez-vous avec vos identifiants de session entreprise habituels et \u00e9changez en temps r\u00e9el avec d\u2019autres personnes. Vous augmenterez ainsi consid\u00e9rablement la productivit\u00e9 tout en s\u00e9curisant vos donn\u00e9es.<\/p>\n","protected":false},"excerpt":{"rendered":"

                  Quand une panne survient dans la cha\u00eene de production, chaque minute compte. Les op\u00e9rateurs doivent alors remettre en service les […]<\/p>\n","protected":false},"author":1,"featured_media":18232,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[86,96],"tags":[380,379,171],"class_list":["post-17539","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-fr","category-news-presse","tag-solution-de-teleassistance","tag-sso-fr","tag-teleassistance"],"yoast_head":"\n8 fonctionnalit\u00e9s indispensables \u00e0 toute solution de t\u00e9l\u00e9assistance - AMA XpertEye<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.amaxperteye.com\/fr\/2020\/10\/29\/8-fonctionnalites-indispensables-a-toute-solution-de-teleassistance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8 fonctionnalit\u00e9s indispensables \u00e0 toute solution de t\u00e9l\u00e9assistance - AMA XpertEye\" \/>\n<meta property=\"og:description\" content=\"Quand une panne survient dans la cha\u00eene de production, chaque minute compte. 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