{"id":61412,"date":"2023-10-24T00:27:21","date_gmt":"2023-10-23T22:27:21","guid":{"rendered":"https:\/\/www.amaxperteye.com\/?page_id=61412"},"modified":"2024-03-18T11:53:28","modified_gmt":"2024-03-18T10:53:28","slug":"service-client","status":"publish","type":"page","link":"https:\/\/www.amaxperteye.com\/fr\/cas-d-usages-xperteye\/service-client\/","title":{"rendered":"Service client"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb kd_background_overlay=\u00a0\u00bbtrue\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1697450864222{padding-top: 100px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerCustomerService-2.jpg?id=29964) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb el_class=\u00a0\u00bbusecase-banner, pc_content\u00a0\u00bb][vc_column][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb el_class=\u00a0\u00bbpc_content\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h1 class=\"separator_off\" style=\"line-height: 40px;margin-bottom:50px;\">Service client<\/h1><\/header>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1697451037729{margin-bottom: -30px !important;}\u00a0\u00bb]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-29645 aligncenter\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/PersoCustomerService-2.png\" alt=\"\" width=\"603\" height=\"354\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb kd_background_overlay=\u00a0\u00bbtrue\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1697450885657{padding-top: 50px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerCustomerService-2.jpg?id=29964) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb el_class=\u00a0\u00bbusecase-banner, mobile_content\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-lg vc_hidden-md\u00a0\u00bb][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb el_class=\u00a0\u00bbpc_content\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h1 class=\"separator_off\" >Service client<\/h1><\/header>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-26662 size-full aligncenter\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/CustomerServiceExp.png\" alt=\"\" width=\"600\" height=\"480\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1694607493142{padding-top: 100px !important;padding-bottom: 100px !important;}\u00a0\u00bb css_tablet_portrait=\u00a0\u00bb.vc_custom_1694607493143{padding-bottom: 0px !important;}\u00a0\u00bb css_mobile=\u00a0\u00bb.vc_custom_1694607493144{padding-bottom: 60px !important;}\u00a0\u00bb el_class=\u00a0\u00bbusecase\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime; css_tablet_portrait=\u00a0\u00bb.vc_custom_1684240564421{padding-right: 0px !important;padding-left: 0px !important;}\u00a0\u00bb css_mobile=\u00a0\u00bb.vc_custom_1684240564421{padding-right: 0px !important;padding-left: 0px !important;}\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1684240564420{padding-right: 15px !important;padding-bottom: 30px !important;}\u00a0\u00bb]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn   vc_custom_1693821410127\" data-animation-delay=200><h2 class=\"separator_off\" style=\"margin-bottom:50px;\">Simple. Fluide. S\u00e9curis\u00e9.<\/h2><h6 class=\"subtitle\" >Montrez votre engagement \u00e0 satisfaire vos clients et \u00e0 les fid\u00e9liser en int\u00e9grant l'assistance vid\u00e9o dans vos flux de travail. Fournissez des instructions \u00e9tape par \u00e9tape pour diagnostiquer, d\u00e9panner et r\u00e9soudre rapidement les probl\u00e8mes. Vous pouvez \u00e9galement planifier une session avec le client \u00e0 l'heure de son choix, afin de lui fournir une assistance \u00e0 sa convenance.<\/h6><\/header>[vc_column_text]<\/p>\n<ul>\n<li>\n<h4>Gagner du temps et des ressources<\/h4>\n<\/li>\n<li>\n<h4>Acc\u00e9l\u00e9rer la r\u00e9solution<\/h4>\n<\/li>\n<li>\n<h4>Am\u00e9liorer la qualit\u00e9 des informations collect\u00e9es<\/h4>\n<\/li>\n<li>\n<h4>Am\u00e9liorer la satisfaction du client<\/h4>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css_animation=\u00a0\u00bbfadeInDown\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1697451011307{padding-top: 60px !important;}\u00a0\u00bb el_class=\u00a0\u00bbpc_content\u00a0\u00bb]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-26662 size-full alignleft\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/CustomerServiceExp.png\" alt=\"\" width=\"600\" height=\"480\" \/>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime; css=\u00a0\u00bb.vc_custom_1684240333831{padding-right: 15px !important;}\u00a0\u00bb]<div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInDown\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/After-sales.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Service apr\u00e8s-vente<\/h4><p >La collaboration vid\u00e9o pour le service apr\u00e8s-vente permet une communication visuelle en temps r\u00e9el. Elle permet un diagnostic efficace des probl\u00e8mes, une assistance \u00e0 distance et un soutien personnalis\u00e9, ce qui acc\u00e9l\u00e8re la r\u00e9solution des probl\u00e8mes et accro\u00eet la satisfaction des clients.<\/p><\/div><\/div><div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInUp\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Contact.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Centres de contact<\/h4><p >L'assistance \u00e0 distance permet aux agents de diagnostiquer, de d\u00e9panner et de r\u00e9soudre rapidement les probl\u00e8mes \u00e0 distance. Cette approche efficace et pratique permet de gagner du temps, de r\u00e9duire les co\u00fbts et de garantir une assistance rapide aux clients, am\u00e9liorant ainsi leur satisfaction globale.<\/p><\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime; css=\u00a0\u00bb.vc_custom_1684240526712{padding-top: 120px !important;}\u00a0\u00bb css_mobile=\u00a0\u00bb.vc_custom_1684240526713{padding-top: 0px !important;}\u00a0\u00bb]<div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInDown\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Emergency-1.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Centres d'appels d'urgence<\/h4><p >Le m\u00e9decin r\u00e9gulateur peut partager en toute s\u00e9curit\u00e9 un lien par SMS ou par courrier \u00e9lectronique avec l'appelant. D'un simple clic et sans t\u00e9l\u00e9charger d'application, l'appelant peut accepter l'invitation, ce qui permet au m\u00e9decin r\u00e9gulateur d'observer la situation gr\u00e2ce \u00e0 la cam\u00e9ra du smartphone de l'appelant.<\/p><p class=\"ib-link \"><a href=\"https:\/\/info.amaxperteye.com\/fr\/ebook-bringing-the-digital-revolution-to-healthcare\" target=\"_blank\" >T\u00e9l\u00e9charger le livre blanc<\/a><\/p><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1689755909656{margin-bottom: 100px !important;}\u00a0\u00bb el_class=\u00a0\u00bbuse-case-review\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1598525885043{padding-right: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn   vc_custom_1698242597966\" data-animation-delay=200><h2 class=\"separator_off\" >Nous faisons la diff\u00e9rence<\/h2><h6 class=\"subtitle\" >Voyez ce que disent nos clients et constatez par vous-m\u00eame comment nos applications induisent des changements et produisent des r\u00e9sultats remarquables.<\/h6><\/header>[vc_row_inner kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1689762083830{padding-top: 70px !important;padding-bottom: 150px !important;}\u00a0\u00bb css_mobile=\u00a0\u00bb.vc_custom_1689762083834{padding-top: 0px !important;}\u00a0\u00bb el_class=\u00a0\u00bbreviews\u00a0\u00bb][vc_column_inner css=\u00a0\u00bb.vc_custom_1598525881454{padding-right: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]\r\n                <div class=\"review-carousel rc-parent kd-rwc-68138b1377091 black-navigation nav-arrows-dots loop_on\">\r\n                    <div class=\"rc-content\">\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><div class=\"rw_img_wrapper\">\r\n                            <div class=\"rw-authorimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/JeanMarc.jpg\" alt=\"\"  \/><\/div>\r\n                        <\/div><h5 >Jean-Marc Pujo<\/h5>\r\n                      <p >Chef des services d'urgence<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >SAMU 973<\/h4><div class=\"rw_message\" >Nous avons choisi XpertEye pour sa compatibilit\u00e9 avec notre outil de r\u00e9gulation et son processus de mise en \u0153uvre ultra-simple. Un lien s\u00e9curis\u00e9 permet de communiquer en vid\u00e9o avec le r\u00e9gulateur d'un simple clic. Il fonctionne m\u00eame dans des environnements \u00e0 faible bande passante, ce qui n'est pas anodin en Guyane, o\u00f9 la couverture du r\u00e9seau 4G est limit\u00e9e.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/09\/CaseStudy_SAMU_FR.pdf\" target=\"_blank\" >Lire l&#039;article<\/a><\/div><\/div>\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><h5 >S\u00e9bastien Duits<\/h5>\r\n                      <p >Responsable informatique<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >Orange Viessmann<\/h4><div class=\"rw_message\" >Nous recevons un lien, nous cliquons dessus et cela nous permet de collaborer avec notre installateur, notre technicien et le client final, sans devoir installer quoi que ce soit sur le smartphone. La solution tient en 3 mots : cliquer, connecter, collaborer.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/CaseStudy_OrangeViessmann-FR.pdf\" target=\"_blank\" >Lire l&#039;\u00e9tude de cas<\/a><\/div><\/div>\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><h5 >Rapha\u00ebl Castelain<\/h5>\r\n                      <p >Chef du centre de traitement des alertes<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >CODIS SDIS 72<\/h4><div class=\"rw_message\" >Gr\u00e2ce au partage de la vid\u00e9o, les pompiers du SDIS ont acc\u00e8s \u00e0 des informations plus pr\u00e9cises telles que la localisation exacte de l'accident, de l'incendie... sans retarder l'intervention des services de secours. Cela permet \u00e0 l'op\u00e9rateur de mieux comprendre la situation, d'interpr\u00e9ter les informations et d'adapter les moyens de secours.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/01\/AMA_CaseStudy_SDIS_FR.pdf\" target=\"_blank\" >Lire l&#039;\u00e9tude de cas<\/a><\/div><\/div><\/div>\r\n                <\/div><script>\r\n          \t\t\t\tjQuery(document).ready(function($){\r\n                    if ($(\".review-carousel.kd-rwc-68138b1377091 .rc-content\").length) {\r\n                      $(\".review-carousel.kd-rwc-68138b1377091 .rc-content\").owlCarousel({\r\n                        stageClass: \"owl-wrapper\",\r\n                        stageOuterClass: \"owl-wrapper-outer\",\r\n                        loadedClass: \"owl-carousel\",\r\n                        responsive:{\r\n                            0:{\r\n                                items:1,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            768:{\r\n                                items:2,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            1024:{\r\n                                items:3,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            1366:{\nnav: true,\r\n                                      navSpeed: 250,\r\n                                      dots: true,\r\n                                      dotsSpeed: 200,\r\n                                      dotsEach: true,}\r\n                        },loop: true,rewind: true,\r\n                        addClassActive: true,\r\n                      });\r\n                    }\r\n          \t\t\t\t});\r\n          \t\t\t<\/script>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb kd_background_image_position=\u00a0\u00bbvc_row-bg-position-center\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1697450904816{padding-top: 50px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerCustomerService-2.jpg?id=29964) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 0px !important;}\u00a0\u00bb css_tablet_landscape=\u00a0\u00bb.vc_custom_1697450904817{padding-bottom: 80px !important;}\u00a0\u00bb css_tablet_portrait=\u00a0\u00bb.vc_custom_1697450904817{padding-bottom: 80px !important;}\u00a0\u00bb css_mobile=\u00a0\u00bb.vc_custom_1697450904818{padding-bottom: 80px !important;}\u00a0\u00bb el_class=\u00a0\u00bbcta-bottom\u00a0\u00bb][vc_column][vc_row_inner kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1695638755397{padding-bottom: 50px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1631866454223{padding-right: 50px !important;padding-left: 0px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-lg-6 vc_col-md-12 vc_col-xs-12&Prime; css_tablet_landscape=\u00a0\u00bb.vc_custom_1631866454223{padding-right: 0px !important;}\u00a0\u00bb css_tablet_portrait=\u00a0\u00bb.vc_custom_1631866454223{padding-right: 0px !important;}\u00a0\u00bb css_mobile=\u00a0\u00bb.vc_custom_1631866454224{padding-right: 15px !important;}\u00a0\u00bb]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn   vc_custom_1693821821282\" data-animation-delay=200><h2 class=\"separator_off\" >Vous souhaitez savoir comment nos applications pourraient r\u00e9pondre \u00e0 vos besoins sp\u00e9cifiques ?<\/h2><\/header>[vc_column_text]N&rsquo;h\u00e9sitez pas. Engagez d\u00e8s aujourd&rsquo;hui une conversation avec notre \u00e9quipe d\u00e9di\u00e9e et d\u00e9couvrons ensemble comment nous pouvons am\u00e9liorer vos op\u00e9rations commerciales.[\/vc_column_text][vc_empty_space height=\u00a0\u00bb45px\u00a0\u00bb]<a  href=\"https:\/\/www.amaxperteye.com\/fr\/contactez-nous\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link   vc_custom_1708427348976 kd-animated zoomIn add-margin-right\" data-animation-delay=200><span class=\"prim_text\">Nous contacter<\/span><\/a>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_hidden-md vc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_single_image source=\u00a0\u00bbexternal_link\u00a0\u00bb external_img_size=\u00a0\u00bb450&#215;450&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css_animation=\u00a0\u00bbfadeIn\u00a0\u00bb custom_src=\u00a0\u00bbhttps:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/BasPage-UseCases-V2.png\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1696327303027{margin-top: -120px !important;}\u00a0\u00bb el_class=\u00a0\u00bbcta-img\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb kd_background_overlay=\u00a0\u00bbtrue\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1697450864222{padding-top: 100px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerCustomerService-2.jpg?id=29964) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb el_class=\u00a0\u00bbusecase-banner, pc_content\u00a0\u00bb][vc_column][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb el_class=\u00a0\u00bbpc_content\u00a0\u00bb][vc_column_inner [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":61351,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"folder":[653],"class_list":["post-61412","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - 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