{"id":60257,"date":"2023-07-11T12:21:06","date_gmt":"2023-07-11T10:21:06","guid":{"rendered":"https:\/\/www.amaxperteye.com\/?page_id=60257"},"modified":"2023-11-21T14:25:33","modified_gmt":"2023-11-21T13:25:33","slug":"etude-de-cas-client-viessmann","status":"publish","type":"page","link":"https:\/\/www.amaxperteye.com\/fr\/etude-de-cas-client-viessmann\/","title":{"rendered":"Etude de cas client Viessmann"},"content":{"rendered":"
[vc_row kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb rt_row_background_width=\u00a0\u00bbfullwidth\u00a0\u00bb rt_row_content_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_column_placement=\u00a0\u00bbmiddle\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_row_paddings=\u00a0\u00bbtrue\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_padding_left=\u00a0\u00bb0″ rt_bg_color=\u00a0\u00bb#05c3dd\u00a0\u00bb rt_padding_top=\u00a0\u00bb0″ rt_padding_right=\u00a0\u00bb0″ css=\u00a0\u00bb.vc_custom_1700573066895{padding-top: 200px !important;}\u00a0\u00bb][vc_column rt_wrp_col_paddings=\u00a0\u00bbfalse\u00a0\u00bb rt_border_top=\u00a0\u00bb\u00a0\u00bb rt_border_bottom=\u00a0\u00bb\u00a0\u00bb rt_border_left=\u00a0\u00bb\u00a0\u00bb rt_border_right=\u00a0\u00bb\u00a0\u00bb rt_border_top_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_bottom_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_left_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_right_mobile=\u00a0\u00bb\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_padding_left=\u00a0\u00bb0″ rt_padding_right=\u00a0\u00bb0″ css=\u00a0\u00bb.vc_custom_1675700096993{margin-top: -5px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1700573101716{padding-right: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<\/p>\n
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[\/vc_column_text][vc_row_inner kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb rt_row_style=\u00a0\u00bbglobal-style\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_row_paddings=\u00a0\u00bbtrue\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb][vc_column_inner rt_wrp_col_paddings=\u00a0\u00bbfalse\u00a0\u00bb rt_border_top=\u00a0\u00bb\u00a0\u00bb rt_border_bottom=\u00a0\u00bb\u00a0\u00bb rt_border_left=\u00a0\u00bb\u00a0\u00bb rt_border_right=\u00a0\u00bb\u00a0\u00bb rt_border_top_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_bottom_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_left_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_right_mobile=\u00a0\u00bb\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1700572697657{padding-right: 30px !important;padding-left: 30px !important;}\u00a0\u00bb]<\/p>\n
[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb rt_row_background_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_row_paddings=\u00a0\u00bbtrue\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_padding_top=\u00a0\u00bb65px\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1700572810736{margin-right: 50px !important;margin-left: 50px !important;padding-top: 50px !important;}\u00a0\u00bb][vc_column rt_wrp_col_paddings=\u00a0\u00bbfalse\u00a0\u00bb rt_border_top=\u00a0\u00bb\u00a0\u00bb rt_border_bottom=\u00a0\u00bb\u00a0\u00bb rt_border_left=\u00a0\u00bb\u00a0\u00bb rt_border_right=\u00a0\u00bb\u00a0\u00bb rt_border_top_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_bottom_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_left_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_right_mobile=\u00a0\u00bb\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb][vc_column_text]Pour Viessmann France, l\u2019hiver n\u2019est jamais une p\u00e9riode de d\u00e9tente. C\u2019est une saison o\u00f9 le service technique est particuli\u00e8rement sollicit\u00e9. Et pour cause : l\u2019entreprise de Metz, qui emploie 350 personnes \u00e0 son si\u00e8ge fran\u00e7ais, commercialise une gamme de solutions de chauffage, pompes \u00e0 chaleur, chaudi\u00e8res, panneaux solaires, ballons d\u2019eau chaude, etc. Lorsque des pannes et des dysfonctionnements de toutes sortes surviennent, les appels au service apr\u00e8s-vente sont \u00e9videmment urgents.<\/p>\n
Comment optimiser les interventions pendant cette p\u00e9riode critique pour agir plus vite et plus efficacement ?[\/vc_column_text][\/vc_column][\/vc_row][vc_row kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb rt_row_background_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_row_paddings=\u00a0\u00bbtrue\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_padding_top=\u00a0\u00bb65px\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1700572823537{margin-right: 50px !important;margin-left: 50px !important;padding-top: 50px !important;}\u00a0\u00bb][vc_column rt_wrp_col_paddings=\u00a0\u00bbfalse\u00a0\u00bb rt_border_top=\u00a0\u00bb\u00a0\u00bb rt_border_bottom=\u00a0\u00bb\u00a0\u00bb rt_border_left=\u00a0\u00bb\u00a0\u00bb rt_border_right=\u00a0\u00bb\u00a0\u00bb rt_border_top_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_bottom_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_left_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_right_mobile=\u00a0\u00bb\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1675690671552{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 5px !important;padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #efefef2b !important;border-left-color: #05c3dd !important;border-left-style: solid !important;border-right-color: #05c3dd !important;border-right-style: solid !important;border-top-color: #05c3dd !important;border-top-style: solid !important;border-bottom-color: #05c3dd !important;border-bottom-style: solid !important;border-radius: 5px !important;}\u00a0\u00bb][vc_column_text]<\/p>\n
[\/vc_column_text][vc_column_text]Pour relever ce d\u00e9fi, Viessmann s\u2019est tourn\u00e9 vers son partenaire historique Orange Business. Ils proposent un catalogue d\u2019applications m\u00e9tiers, dont la t\u00e9l\u00e9assistance XpertEye. XpertEye est tr\u00e8s facile \u00e0 d\u00e9ployer et peut \u00eatre utilis\u00e9 par les techniciens de Viessmann, ses partenaires installateurs, mais aussi directement par les clients finaux. XpertEye peut \u00eatre compl\u00e9t\u00e9 par des lunettes intelligentes ou d\u2019autres \u00e9quipements, tels qu\u2019un endoscope, pour offrir des capacit\u00e9s de visualisation encore plus grandes. Il peut \u00e9galement \u00eatre utilis\u00e9 pour former \u00e0 distance des employ\u00e9s, des techniciens et des experts sur de nouveaux produits.[\/vc_column_text][\/vc_column][\/vc_row][vc_row kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb rt_row_background_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_row_paddings=\u00a0\u00bbtrue\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_padding_top=\u00a0\u00bb65px\u00a0\u00bb rt_padding_bottom=\u00a0\u00bb65px\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1700572835824{margin-right: 50px !important;margin-left: 50px !important;padding-top: 50px !important;}\u00a0\u00bb][vc_column rt_wrp_col_paddings=\u00a0\u00bbfalse\u00a0\u00bb rt_border_top=\u00a0\u00bb\u00a0\u00bb rt_border_bottom=\u00a0\u00bb\u00a0\u00bb rt_border_left=\u00a0\u00bb\u00a0\u00bb rt_border_right=\u00a0\u00bb\u00a0\u00bb rt_border_top_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_bottom_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_left_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_right_mobile=\u00a0\u00bb\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1675690671552{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 5px !important;padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #efefef2b !important;border-left-color: #05c3dd !important;border-left-style: solid !important;border-right-color: #05c3dd !important;border-right-style: solid !important;border-top-color: #05c3dd !important;border-top-style: solid !important;border-bottom-color: #05c3dd !important;border-bottom-style: solid !important;border-radius: 5px !important;}\u00a0\u00bb][vc_column_text]<\/p>\n
[\/vc_column_text][vc_column_text]\u2022 D\u00e9pannage am\u00e9lior\u00e9<\/strong><\/p>\n Les op\u00e9rateurs du service client\u00e8le re\u00e7oivent des appels de techniciens Viessman, d\u2019entreprises partenaires (principalement des installateurs) ou m\u00eame directement de clients finaux rencontrant un probl\u00e8me. \u2022 Une exp\u00e9rience client enrichie<\/strong><\/p>\n La force de XpertEye est qu\u2019il transforme l\u2019exp\u00e9rience de toutes les parties prenantes. Les op\u00e9rateurs du service client ne travaillent plus \u00e0 l\u2019aveuglette et les techniciens de terrain sont soutenus dans leur travail. Quant aux clients finaux, ils sont plus rapidement pris en compte et aid\u00e9s. R\u00e9sultat : la satisfaction de tous !<\/p>\n \u2022 Am\u00e9lioration de la responsabilit\u00e9 sociale des entreprises (RSE)<\/strong><\/p>\n Avec cette solution, les techniciens n\u2019ont plus \u00e0 se d\u00e9placer syst\u00e9matiquement, la visualisation permettant des r\u00e9solutions \u00e0 distance beaucoup plus fr\u00e9quentes. La r\u00e9duction de l\u2019empreinte carbone qui en r\u00e9sulte [vc_row kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb rt_row_background_width=\u00a0\u00bbfullwidth\u00a0\u00bb rt_row_content_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_column_placement=\u00a0\u00bbmiddle\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_row_paddings=\u00a0\u00bbtrue\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_padding_left=\u00a0\u00bb0″ rt_bg_color=\u00a0\u00bb#05c3dd\u00a0\u00bb rt_padding_top=\u00a0\u00bb0″ rt_padding_right=\u00a0\u00bb0″ css=\u00a0\u00bb.vc_custom_1700573066895{padding-top: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"folder":[615],"class_list":["post-60257","page","type-page","status-publish","hentry"],"yoast_head":"\n
\nLes op\u00e9rateurs rencontraient des difficult\u00e9s \u00e0 d\u00e9terminer exactement l\u2019origine d\u2019une panne. D\u00e9sormais, avec XpertEye, l\u2019op\u00e9rateur peut simplement envoyer un lien \u00e0 l\u2019appelant qui peut alors montrer avec son smartphone ce qu\u2019il vit, ce qui simplifie le processus de d\u00e9pannage.<\/p>\n
\nen fait un alli\u00e9 de la politique RSE de Viessman. Economies de carburant, r\u00e9duction des \u00e9missions de CO2, satisfaction des employ\u00e9s internes et des clients externes : une solution totalement gagnante ![\/vc_column_text][\/vc_column][\/vc_row][vc_row kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb rt_row_background_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_row_paddings=\u00a0\u00bbtrue\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_padding_top=\u00a0\u00bb30px\u00a0\u00bb rt_padding_bottom=\u00a0\u00bb50px\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1700572974794{padding-top: 50px !important;padding-bottom: 50px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4″ rt_wrp_col_paddings=\u00a0\u00bbfalse\u00a0\u00bb rt_border_top=\u00a0\u00bb\u00a0\u00bb rt_border_bottom=\u00a0\u00bb\u00a0\u00bb rt_border_left=\u00a0\u00bb\u00a0\u00bb rt_border_right=\u00a0\u00bb\u00a0\u00bb rt_border_top_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_bottom_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_left_mobile=\u00a0\u00bb\u00a0\u00bb rt_border_right_mobile=\u00a0\u00bb\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1697617096936{padding-top: 20px !important;padding-right: 10px !important;padding-bottom: 20px !important;background-color: #f7f7f7 !important;border-radius: 20px !important;}\u00a0\u00bb][vc_row_inner kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb][vc_column_inner][vc_column_text css=\u00a0\u00bb.vc_custom_1697616763757{margin-bottom: -10px !important;}\u00a0\u00bb][\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1697616788827{margin-left: 60px !important;border-left-width: 1px !important;border-left-color: #000000 !important;border-left-style: solid !important;}\u00a0\u00bb css_mobile=\u00a0\u00bb.vc_custom_1697616788828{margin-left: 5px !important;}\u00a0\u00bb][vc_column_inner][vc_column_text]Cela a chang\u00e9 notre fa\u00e7on de travailler car nous gagnons du temps et nous avons la possibilit\u00e9 d\u2019aider le client plus efficacement.
\n<\/em><\/span>
\nFr\u00e9d\u00e9ric Staub<\/strong>
\nResponsable du support technique
\nViessmann France[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/4″][\/vc_column][\/vc_row][vc_row kd_background_image_position=\u00a0\u00bbvc_row-bg-position-top\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1699528074521{padding-bottom: 100px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3″][\/vc_column][vc_column width=\u00a0\u00bb1\/3″]T\u00e9l\u00e9charger l'\u00e9tude de cas<\/span><\/a>[\/vc_column][vc_column width=\u00a0\u00bb1\/3″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"