{"id":61416,"date":"2023-10-24T00:29:11","date_gmt":"2023-10-23T22:29:11","guid":{"rendered":"https:\/\/www.amaxperteye.com\/?page_id=61416"},"modified":"2024-03-26T12:02:54","modified_gmt":"2024-03-26T11:02:54","slug":"atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/www.amaxperteye.com\/es\/casos-de-uso-de-xperteye\/atencion-al-cliente\/","title":{"rendered":"Atenci\u00f3n al cliente"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00bbstretch_row\u00bb kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb kd_background_overlay=\u00bbtrue\u00bb css=\u00bb.vc_custom_1697450864222{padding-top: 100px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerCustomerService-2.jpg?id=29964) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb el_class=\u00bbusecase-banner, pc_content\u00bb][vc_column][vc_row_inner content_placement=\u00bbmiddle\u00bb kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb el_class=\u00bbpc_content\u00bb][vc_column_inner width=\u00bb1\/2&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h1 class=\"separator_off\" style=\"line-height: 40px;margin-bottom:50px;\">Atenci\u00f3n al cliente<\/h1><\/header>[\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243;][vc_column_text css=\u00bb.vc_custom_1697451037729{margin-bottom: -30px !important;}\u00bb]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-29645 aligncenter\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/PersoCustomerService-2.png\" alt=\"\" width=\"603\" height=\"354\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb kd_background_overlay=\u00bbtrue\u00bb css=\u00bb.vc_custom_1697450885657{padding-top: 50px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerCustomerService-2.jpg?id=29964) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb el_class=\u00bbusecase-banner, mobile_content\u00bb][vc_column offset=\u00bbvc_hidden-lg vc_hidden-md\u00bb][vc_row_inner content_placement=\u00bbmiddle\u00bb kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb el_class=\u00bbpc_content\u00bb][vc_column_inner width=\u00bb1\/2&#8243;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h1 class=\"separator_off\" >Atenci\u00f3n al cliente<\/h1><\/header>[\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-26662 size-full aligncenter\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/CustomerServiceExp.png\" alt=\"\" width=\"600\" height=\"480\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb css=\u00bb.vc_custom_1694607574200{padding-top: 100px !important;padding-bottom: 100px !important;}\u00bb css_tablet_portrait=\u00bb.vc_custom_1694607574201{padding-bottom: 0px !important;}\u00bb css_mobile=\u00bb.vc_custom_1694607574201{padding-bottom: 60px !important;}\u00bb el_class=\u00bbusecase\u00bb][vc_column width=\u00bb1\/2&#8243; css_tablet_portrait=\u00bb.vc_custom_1684240564421{padding-right: 0px !important;padding-left: 0px !important;}\u00bb css_mobile=\u00bb.vc_custom_1684240564421{padding-right: 0px !important;padding-left: 0px !important;}\u00bb css=\u00bb.vc_custom_1684240564420{padding-right: 15px !important;padding-bottom: 30px !important;}\u00bb]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn   vc_custom_1693833956153\" data-animation-delay=200><h2 class=\"separator_off\" style=\"margin-bottom:50px;\">Sencilla. Sin fisuras. Segura.<\/h2><h6 class=\"subtitle\" >Muestra tu compromiso con la satisfacci\u00f3n del cliente y fidel\u00edzalo integrando la asistencia por v\u00eddeo en tus flujos de trabajo. Proporciona instrucciones paso a paso para diagnosticar, localizar y resolver problemas r\u00e1pidamente. Tambi\u00e9n puedes programar una sesi\u00f3n con el cliente a la hora que prefiera, proporcion\u00e1ndole asistencia cuando le convenga.<\/h6><\/header>[vc_column_text]<\/p>\n<ul>\n<li>\n<h4>Ahorra tiempo y recursos<\/h4>\n<\/li>\n<li>\n<h4>Acelerar la resoluci\u00f3n<\/h4>\n<\/li>\n<li>\n<h4>Mejorar la calidad de la informaci\u00f3n recogida<\/h4>\n<\/li>\n<li>\n<h4>Aumentar la satisfacci\u00f3n del cliente<\/h4>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css_animation=\u00bbfadeInDown\u00bb css=\u00bb.vc_custom_1697451011307{padding-top: 60px !important;}\u00bb el_class=\u00bbpc_content\u00bb]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-26662 size-full alignleft\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/CustomerServiceExp.png\" alt=\"\" width=\"600\" height=\"480\" \/>[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/4&#8243; css=\u00bb.vc_custom_1684240333831{padding-right: 15px !important;}\u00bb]<div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInDown\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/After-sales.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Servicio posventa<\/h4><p >La colaboraci\u00f3n de v\u00eddeo para el servicio posventa permite la comunicaci\u00f3n visual en tiempo real. Esto permite un diagn\u00f3stico eficaz de los problemas, asistencia remota y soporte personalizado, lo que conduce a una resoluci\u00f3n m\u00e1s r\u00e1pida de los problemas y a una mayor satisfacci\u00f3n del cliente.<\/p><\/div><\/div><div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInUp\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Contact.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Centros de contacto<\/h4><p >La asistencia remota permite a los agentes diagnosticar, solucionar y resolver problemas a distancia con rapidez. Este enfoque eficaz y c\u00f3modo ahorra tiempo, reduce costes y garantiza una asistencia r\u00e1pida a los clientes, aumentando su satisfacci\u00f3n general.<\/p><\/div><\/div>[\/vc_column][vc_column width=\u00bb1\/4&#8243; css=\u00bb.vc_custom_1684240526712{padding-top: 120px !important;}\u00bb css_mobile=\u00bb.vc_custom_1684240526713{padding-top: 0px !important;}\u00bb]<div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInDown\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Emergency-1.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Centros de llamadas de emergencia<\/h4><p >El operador de emergencias m\u00e9dicas puede compartir de forma segura un enlace por SMS o correo electr\u00f3nico con la persona que llama. Con un simple clic y sin descargar una aplicaci\u00f3n, la persona que llama puede aceptar la invitaci\u00f3n, lo que permite al operador observar la situaci\u00f3n a trav\u00e9s de la c\u00e1mara del smartphone de la persona que llama.<\/p><p class=\"ib-link \"><a href=\"https:\/\/info.amaxperteye.com\/es\/ebook-bringing-the-digital-revolution-to-healthcare\" target=\"_blank\" >Descargar el libro blanco<\/a><\/p><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb css=\u00bb.vc_custom_1689755909656{margin-bottom: 100px !important;}\u00bb el_class=\u00bbuse-case-review\u00bb][vc_column css=\u00bb.vc_custom_1598525885043{padding-right: 0px !important;padding-left: 0px !important;}\u00bb]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn   vc_custom_1693834869656\" data-animation-delay=200><h2 class=\"separator_off\" >Estamos marcando la diferencia<\/h2><h6 class=\"subtitle\" >Mira lo que dicen nuestros clientes y s\u00e9 testigo de primera mano de c\u00f3mo nuestras aplicaciones impulsan el cambio y ofrecen resultados notables.<\/h6><\/header>[vc_row_inner kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb css=\u00bb.vc_custom_1689762083830{padding-top: 70px !important;padding-bottom: 150px !important;}\u00bb css_mobile=\u00bb.vc_custom_1689762083834{padding-top: 0px !important;}\u00bb el_class=\u00bbreviews\u00bb][vc_column_inner css=\u00bb.vc_custom_1598525881454{padding-right: 0px !important;padding-left: 0px !important;}\u00bb]\r\n                <div class=\"review-carousel rc-parent kd-rwc-6a467dfa97a5c black-navigation nav-arrows-dots loop_on\">\r\n                    <div class=\"rc-content\">\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><div class=\"rw_img_wrapper\">\r\n                            <div class=\"rw-authorimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/JeanMarc.jpg\" alt=\"\"  \/><\/div>\r\n                        <\/div><h5 >Jean-Marc Pujo<\/h5>\r\n                      <p >Jefe de los Servicios de Emergencia<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >SAMU 973<\/h4><div class=\"rw_message\" >Elegimos XpertEye por su compatibilidad con nuestra herramienta de regulaci\u00f3n y su proceso de implantaci\u00f3n ultra sencillo. Un enlace seguro permite la comunicaci\u00f3n por v\u00eddeo con el regulador con un simple clic. Funciona incluso en entornos de bajo ancho de banda, lo que no es trivial en la Guayana Francesa, donde la cobertura de la red 4G es limitada.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/09\/CaseStudy_SAMU_ES.pdf\" target=\"_blank\" >Leer el estudio de caso<\/a><\/div><\/div>\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><h5 >S\u00e9bastien Duits<\/h5>\r\n                      <p >Director de TI<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >Orange Viessmann<\/h4><div class=\"rw_message\" >Recibimos un enlace, hacemos clic en \u00e9l, y esto nos permite colaborar con nuestro instalador, nuestro t\u00e9cnico y el cliente final, sin tener que instalar nada en el smartphone. La soluci\u00f3n se resume en 3 palabras: clic, conectar, colaborar.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/08\/CaseStudy_OrangeViessmann-ES.pdf\" target=\"_blank\" >Leer el estudio de caso<\/a><\/div><\/div>\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><h5 >Rapha\u00ebl Castelain<\/h5>\r\n                      <p >Jefe del centro de tratamiento de alertas<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >CODIS SDIS 72<\/h4><div class=\"rw_message\" >Gracias al v\u00eddeo compartido, los bomberos de la SDIS tienen acceso a informaci\u00f3n m\u00e1s precisa, como la ubicaci\u00f3n exacta del accidente, el incendio... sin retrasar la intervenci\u00f3n de los servicios de emergencia. Esto permite al operador comprender mejor la situaci\u00f3n, interpretar la informaci\u00f3n y adaptar los recursos de rescate.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/AMA_CaseStudy_SDIS_ES.pdf\" target=\"_blank\" >Leer el estudio de caso<\/a><\/div><\/div><\/div>\r\n                <\/div><script>\r\n          \t\t\t\tjQuery(document).ready(function($){\r\n                    if ($(\".review-carousel.kd-rwc-6a467dfa97a5c .rc-content\").length) {\r\n                      $(\".review-carousel.kd-rwc-6a467dfa97a5c .rc-content\").owlCarousel({\r\n                        stageClass: \"owl-wrapper\",\r\n                        stageOuterClass: \"owl-wrapper-outer\",\r\n                        loadedClass: \"owl-carousel\",\r\n                        responsive:{\r\n                            0:{\r\n                                items:1,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            768:{\r\n                                items:2,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            1024:{\r\n                                items:3,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            1366:{\nnav: true,\r\n                                      navSpeed: 250,\r\n                                      dots: true,\r\n                                      dotsSpeed: 200,\r\n                                      dotsEach: true,}\r\n                        },loop: true,rewind: true,\r\n                        addClassActive: true,\r\n                      });\r\n                    }\r\n          \t\t\t\t});\r\n          \t\t\t<\/script>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb content_placement=\u00bbtop\u00bb kd_background_image_position=\u00bbvc_row-bg-position-center\u00bb css=\u00bb.vc_custom_1697450904816{padding-top: 50px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerCustomerService-2.jpg?id=29964) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 0px !important;}\u00bb css_tablet_landscape=\u00bb.vc_custom_1697450904817{padding-bottom: 80px !important;}\u00bb css_tablet_portrait=\u00bb.vc_custom_1697450904817{padding-bottom: 80px !important;}\u00bb css_mobile=\u00bb.vc_custom_1697450904818{padding-bottom: 80px !important;}\u00bb el_class=\u00bbcta-bottom\u00bb][vc_column][vc_row_inner kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb css=\u00bb.vc_custom_1695638755397{padding-bottom: 50px !important;}\u00bb][vc_column_inner width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1631866454223{padding-right: 50px !important;padding-left: 0px !important;}\u00bb offset=\u00bbvc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243; css_tablet_landscape=\u00bb.vc_custom_1631866454223{padding-right: 0px !important;}\u00bb css_tablet_portrait=\u00bb.vc_custom_1631866454223{padding-right: 0px !important;}\u00bb css_mobile=\u00bb.vc_custom_1631866454224{padding-right: 15px !important;}\u00bb]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn   vc_custom_1693835064082\" data-animation-delay=200><h2 class=\"separator_off\" >\u00bfTe interesa explorar c\u00f3mo nuestras aplicaciones podr\u00edan ajustarse a tus necesidades espec\u00edficas?<\/h2><\/header>[vc_column_text]No te lo pienses m\u00e1s. 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