{"id":60605,"date":"2023-08-18T14:25:07","date_gmt":"2023-08-18T12:25:07","guid":{"rendered":"https:\/\/www.amaxperteye.com\/?page_id=60605"},"modified":"2023-11-21T15:13:27","modified_gmt":"2023-11-21T14:13:27","slug":"estudio-de-caso-del-cliente-viessmann","status":"publish","type":"page","link":"https:\/\/www.amaxperteye.com\/es\/estudio-de-caso-del-cliente-viessmann\/","title":{"rendered":"Estudio de caso  del cliente Viessmann"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb rt_row_background_width=\u00bbfullwidth\u00bb rt_row_content_width=\u00bbdefault\u00bb rt_row_style=\u00bbdefault-style\u00bb rt_column_placement=\u00bbmiddle\u00bb rt_row_borders=\u00bb\u00bb rt_row_paddings=\u00bbtrue\u00bb rt_bg_effect=\u00bbclassic\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbcover\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb rt_bg_video_format=\u00bbself-hosted\u00bb rt_padding_left=\u00bb0&#8243; rt_bg_color=\u00bb#05c3dd\u00bb rt_padding_top=\u00bb0&#8243; rt_padding_right=\u00bb0&#8243; css=\u00bb.vc_custom_1700574674195{padding-top: 200px !important;}\u00bb top_section_title=\u00bb\u00bb bottom_section_title=\u00bb\u00bb][vc_column rt_wrp_col_paddings=\u00bbfalse\u00bb rt_border_top=\u00bb\u00bb rt_border_bottom=\u00bb\u00bb rt_border_left=\u00bb\u00bb rt_border_right=\u00bb\u00bb rt_border_top_mobile=\u00bb\u00bb rt_border_bottom_mobile=\u00bb\u00bb rt_border_left_mobile=\u00bb\u00bb rt_border_right_mobile=\u00bb\u00bb rt_bg_image_repeat=\u00bbno-repeat\u00bb rt_bg_size=\u00bbcover\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb rt_padding_left=\u00bb0&#8243; rt_padding_right=\u00bb0&#8243; css=\u00bb.vc_custom_1675700096993{margin-top: -5px !important;}\u00bb][vc_column_text css=\u00bb.vc_custom_1700574308297{padding-right: 0px !important;padding-left: 0px !important;}\u00bb]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60610\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/08\/viessman-es-xperteye-300x130.png\" alt=\"\" width=\"615\" height=\"266\" srcset=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/08\/viessman-es-xperteye-300x130.png 300w, https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/08\/viessman-es-xperteye-1024x444.png 1024w, https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/08\/viessman-es-xperteye-768x333.png 768w, https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/08\/viessman-es-xperteye-1536x666.png 1536w, https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/08\/viessman-es-xperteye.png 1961w\" sizes=\"auto, (max-width: 615px) 100vw, 615px\" \/><\/p>\n<p>[\/vc_column_text][vc_row_inner kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb rt_row_style=\u00bbglobal-style\u00bb rt_row_borders=\u00bb\u00bb rt_row_paddings=\u00bbtrue\u00bb rt_bg_effect=\u00bbclassic\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbcover\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb rt_bg_video_format=\u00bbself-hosted\u00bb][vc_column_inner rt_wrp_col_paddings=\u00bbfalse\u00bb rt_border_top=\u00bb\u00bb rt_border_bottom=\u00bb\u00bb rt_border_left=\u00bb\u00bb rt_border_right=\u00bb\u00bb rt_border_top_mobile=\u00bb\u00bb rt_border_bottom_mobile=\u00bb\u00bb rt_border_left_mobile=\u00bb\u00bb rt_border_right_mobile=\u00bb\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbauto auto\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb][vc_column_text css=\u00bb.vc_custom_1700574317821{padding-right: 30px !important;padding-left: 30px !important;}\u00bb]<\/p>\n<h2 style=\"text-align: center;\">Viessmann Francia se asocia con Orange<br \/>\nBusiness para agilizar la resoluci\u00f3n<br \/>\nde problemas mediante XpertEye<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb rt_row_background_width=\u00bbdefault\u00bb rt_row_style=\u00bbdefault-style\u00bb rt_row_borders=\u00bb\u00bb rt_row_paddings=\u00bbtrue\u00bb rt_bg_effect=\u00bbclassic\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbcover\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb rt_bg_video_format=\u00bbself-hosted\u00bb rt_padding_top=\u00bb65px\u00bb css=\u00bb.vc_custom_1700574515267{margin-right: 50px !important;margin-left: 50px !important;padding-top: 50px !important;}\u00bb][vc_column rt_wrp_col_paddings=\u00bbfalse\u00bb rt_border_top=\u00bb\u00bb rt_border_bottom=\u00bb\u00bb rt_border_left=\u00bb\u00bb rt_border_right=\u00bb\u00bb rt_border_top_mobile=\u00bb\u00bb rt_border_bottom_mobile=\u00bb\u00bb rt_border_left_mobile=\u00bb\u00bb rt_border_right_mobile=\u00bb\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbauto auto\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb][vc_column_text]Para Viessmann Francia, el invierno nunca es una \u00e9poca de descanso. Es una estaci\u00f3n en la que el departamento t\u00e9cnico tiene mucho trabajo. Y con raz\u00f3n: la empresa de Metz, que emplea a 350 personas en su sede francesa, comercializa toda una gama de soluciones de calefacci\u00f3n, bombas de calor, calderas, placas solares, dep\u00f3sitos de agua caliente, etc.<\/p>\n<p>Cuando se producen aver\u00edas y fallos de todo tipo, las llamadas al servicio de atenci\u00f3n al cliente son obviamente urgentes.<\/p>\n<p>\u00bfC\u00f3mo optimizar las intervenciones durante este periodo cr\u00edtico para actuar con mayor rapidez y eficacia?[\/vc_column_text][\/vc_column][\/vc_row][vc_row kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb rt_row_background_width=\u00bbdefault\u00bb rt_row_style=\u00bbdefault-style\u00bb rt_row_borders=\u00bb\u00bb rt_row_paddings=\u00bbtrue\u00bb rt_bg_effect=\u00bbclassic\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbcover\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb rt_bg_video_format=\u00bbself-hosted\u00bb rt_padding_top=\u00bb65px\u00bb css=\u00bb.vc_custom_1700574503490{margin-right: 50px !important;margin-left: 50px !important;padding-top: 50px !important;}\u00bb][vc_column rt_wrp_col_paddings=\u00bbfalse\u00bb rt_border_top=\u00bb\u00bb rt_border_bottom=\u00bb\u00bb rt_border_left=\u00bb\u00bb rt_border_right=\u00bb\u00bb rt_border_top_mobile=\u00bb\u00bb rt_border_bottom_mobile=\u00bb\u00bb rt_border_left_mobile=\u00bb\u00bb rt_border_right_mobile=\u00bb\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbauto auto\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb css=\u00bb.vc_custom_1675690671552{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 5px !important;padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #efefef2b !important;border-left-color: #05c3dd !important;border-left-style: solid !important;border-right-color: #05c3dd !important;border-right-style: solid !important;border-top-color: #05c3dd !important;border-top-style: solid !important;border-bottom-color: #05c3dd !important;border-bottom-style: solid !important;border-radius: 5px !important;}\u00bb][vc_column_text]<\/p>\n<h3>Soluci\u00f3n<\/h3>\n<p>[\/vc_column_text][vc_column_text]Para hacer frente a este reto, Viessmann recurri\u00f3 a su socio hist\u00f3rico Orange Business. Proponen un cat\u00e1logo de aplicaciones empresariales, incluida la asistencia remota XpertEye.<\/p>\n<p>XpertEye es muy f\u00e1cil de desplegar y puede ser utilizado por los t\u00e9cnicos de Viessmann, sus socios instaladores y tambi\u00e9n directamente por los clientes finales.<\/p>\n<p>XpertEye puede mejorarse con gafas inteligentes u otros equipos, como un endoscopio, para ofrecer capacidades de visualizaci\u00f3n a\u00fan mayores. Tambi\u00e9n puede utilizarse para formar a distancia a empleados, t\u00e9cnicos y expertos en nuevos productos.[\/vc_column_text][\/vc_column][\/vc_row][vc_row kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb rt_row_background_width=\u00bbdefault\u00bb rt_row_style=\u00bbdefault-style\u00bb rt_row_borders=\u00bb\u00bb rt_row_paddings=\u00bbtrue\u00bb rt_bg_effect=\u00bbclassic\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbcover\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb rt_bg_video_format=\u00bbself-hosted\u00bb rt_padding_top=\u00bb65px\u00bb rt_padding_bottom=\u00bb65px\u00bb css=\u00bb.vc_custom_1700574492631{margin-right: 50px !important;margin-left: 50px !important;padding-top: 50px !important;}\u00bb][vc_column rt_wrp_col_paddings=\u00bbfalse\u00bb rt_border_top=\u00bb\u00bb rt_border_bottom=\u00bb\u00bb rt_border_left=\u00bb\u00bb rt_border_right=\u00bb\u00bb rt_border_top_mobile=\u00bb\u00bb rt_border_bottom_mobile=\u00bb\u00bb rt_border_left_mobile=\u00bb\u00bb rt_border_right_mobile=\u00bb\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbauto auto\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb css=\u00bb.vc_custom_1675690671552{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 5px !important;padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #efefef2b !important;border-left-color: #05c3dd !important;border-left-style: solid !important;border-right-color: #05c3dd !important;border-right-style: solid !important;border-top-color: #05c3dd !important;border-top-style: solid !important;border-bottom-color: #05c3dd !important;border-bottom-style: solid !important;border-radius: 5px !important;}\u00bb][vc_column_text]<\/p>\n<h3>Resultados<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li><strong>Resoluci\u00f3n de problemas mejorada<\/strong><\/li>\n<\/ul>\n<p>Los operadores del servicio de atenci\u00f3n al cliente reciben llamadas de t\u00e9cnicos de Viessman, empresas asociadas (sobre todo, instaladoras) o incluso directamente de clientes finales que experimentan un problema. Los operadores ten\u00edan dificultades para determinar con exactitud el origen de una aver\u00eda.<br \/>\nAhora, con XpertEye, el operador puede simplemente enviar un enlace a la persona que llama, que a su vez puede mostrar con su smartphone lo que est\u00e1 experimentando, lo que agiliza el proceso de resoluci\u00f3n de problemas<\/p>\n<ul>\n<li><strong>Experiencia del cliente enriquecida<\/strong><\/li>\n<\/ul>\n<p>El punto fuerte de XpertEye es que transforma la experiencia de todas las partes interesadas. Los operadores del servicio de atenci\u00f3n al cliente ya no trabajan a ciegas, y los t\u00e9cnicos de campo reciben apoyo en su trabajo. En cuanto a los clientes finales, se les tiene en cuenta y se les ayuda m\u00e1s r\u00e1pidamente. El resultado:<br \/>\n\u00a1satisfacci\u00f3n para todos!<\/p>\n<ul>\n<li><strong>Mejora de la responsabilidad social de las empresas (RSE)<\/strong><\/li>\n<\/ul>\n<p>Con esta soluci\u00f3n, los t\u00e9cnicos ya no tienen que desplazarse sistem\u00e1ticamente, ya que la visualizaci\u00f3n permite resoluciones remotas mucho m\u00e1s frecuentes. La reducci\u00f3n de la huella de carbono resultante lo convierte en un aliado de la pol\u00edtica de RSE de Viessman. Ahorro de combustible, menos emisiones de CO2 , satisfacci\u00f3n de los empleados internos y de los clientes externos: \u00a1una soluci\u00f3n en la que todos salen ganando![\/vc_column_text][\/vc_column][\/vc_row][vc_row kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb rt_row_background_width=\u00bbdefault\u00bb rt_row_style=\u00bbdefault-style\u00bb rt_row_borders=\u00bb\u00bb rt_row_paddings=\u00bbtrue\u00bb rt_bg_effect=\u00bbclassic\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbcover\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb rt_bg_video_format=\u00bbself-hosted\u00bb rt_padding_top=\u00bb30px\u00bb rt_padding_bottom=\u00bb50px\u00bb css=\u00bb.vc_custom_1700574539896{padding-top: 50px !important;padding-bottom: 50px !important;}\u00bb][vc_column width=\u00bb1\/4&#8243; rt_wrp_col_paddings=\u00bbfalse\u00bb rt_border_top=\u00bb\u00bb rt_border_bottom=\u00bb\u00bb rt_border_left=\u00bb\u00bb rt_border_right=\u00bb\u00bb rt_border_top_mobile=\u00bb\u00bb rt_border_bottom_mobile=\u00bb\u00bb rt_border_left_mobile=\u00bb\u00bb rt_border_right_mobile=\u00bb\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbauto auto\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb][\/vc_column][vc_column width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1697617096936{padding-top: 20px !important;padding-right: 10px !important;padding-bottom: 20px !important;background-color: #f7f7f7 !important;border-radius: 20px !important;}\u00bb][vc_row_inner kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb][vc_column_inner][vc_column_text css=\u00bb.vc_custom_1697616763757{margin-bottom: -10px !important;}\u00bb]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-26915\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/Guillemets-Quotation.png\" alt=\"\" width=\"49\" height=\"49\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb css=\u00bb.vc_custom_1697616788827{margin-left: 60px !important;border-left-width: 1px !important;border-left-color: #000000 !important;border-left-style: solid !important;}\u00bb css_mobile=\u00bb.vc_custom_1697616788828{margin-left: 5px !important;}\u00bb][vc_column_inner][vc_column_text]<span style=\"color: #05c3dd;\"><em>Esto ha cambiado nuestra forma de trabajar, ya que ahorramos tiempo y tenemos la oportunidad de ayudar al cliente de forma m\u00e1s eficaz.<\/em><\/span><\/p>\n<p><strong>Fr\u00e9d\u00e9ric Staub<\/strong><br \/>\nDirector de Asistencia T\u00e9cnica<br \/>\nViessmann France[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00bb1\/4&#8243;][\/vc_column][\/vc_row][vc_row kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb css=\u00bb.vc_custom_1699528074521{padding-bottom: 100px !important;}\u00bb][vc_column width=\u00bb1\/3&#8243;][\/vc_column][vc_column width=\u00bb1\/3&#8243;]<a  href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/08\/CaseStudy_OrangeViessmann-ES.pdf\"  target=\"_blank\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color  button-center button-action-link\" ><span class=\"prim_text\">Descargar el estudio de caso<\/span><\/a>[\/vc_column][vc_column width=\u00bb1\/3&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb rt_row_background_width=\u00bbfullwidth\u00bb rt_row_content_width=\u00bbdefault\u00bb rt_row_style=\u00bbdefault-style\u00bb rt_column_placement=\u00bbmiddle\u00bb rt_row_borders=\u00bb\u00bb rt_row_paddings=\u00bbtrue\u00bb rt_bg_effect=\u00bbclassic\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbcover\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb rt_bg_video_format=\u00bbself-hosted\u00bb rt_padding_left=\u00bb0&#8243; rt_bg_color=\u00bb#05c3dd\u00bb rt_padding_top=\u00bb0&#8243; rt_padding_right=\u00bb0&#8243; css=\u00bb.vc_custom_1700574674195{padding-top: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"folder":[615],"class_list":["post-60605","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Estudio de caso del cliente Viessmann - AMA XpertEye<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.amaxperteye.com\/es\/estudio-de-caso-del-cliente-viessmann\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Estudio de caso del cliente Viessmann - AMA XpertEye\" \/>\n<meta property=\"og:description\" content=\"[vc_row kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb rt_row_background_width=\u00bbfullwidth\u00bb rt_row_content_width=\u00bbdefault\u00bb rt_row_style=\u00bbdefault-style\u00bb rt_column_placement=\u00bbmiddle\u00bb rt_row_borders=\u00bb\u00bb rt_row_paddings=\u00bbtrue\u00bb rt_bg_effect=\u00bbclassic\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbcover\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb rt_bg_video_format=\u00bbself-hosted\u00bb rt_padding_left=\u00bb0&#8243; 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