{"id":25388,"date":"2021-09-23T09:49:02","date_gmt":"2021-09-23T07:49:02","guid":{"rendered":"https:\/\/www.amaxperteye.com\/?page_id=25388"},"modified":"2024-03-26T11:59:45","modified_gmt":"2024-03-26T10:59:45","slug":"asistencia-remota","status":"publish","type":"page","link":"https:\/\/www.amaxperteye.com\/es\/casos-de-uso-de-xperteye\/asistencia-remota\/","title":{"rendered":"Asistencia remota"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00bbstretch_row\u00bb kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb kd_background_overlay=\u00bbtrue\u00bb css=\u00bb.vc_custom_1697443200035{padding-top: 100px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerRemote-2.jpg?id=29935) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb el_class=\u00bbusecase-banner, pc_content\u00bb][vc_column][vc_row_inner content_placement=\u00bbmiddle\u00bb kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb el_class=\u00bbpc_content\u00bb][vc_column_inner width=\u00bb1\/2&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h1 class=\"separator_off\" style=\"line-height: 40px;margin-bottom:50px;\">Asistencia remota<\/h1><\/header>[\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243;][vc_column_text css=\u00bb.vc_custom_1696325705720{margin-bottom: -30px !important;}\u00bb]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-29645 aligncenter\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/PersoRemoteAssist.png\" alt=\"\" width=\"603\" height=\"354\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb kd_background_overlay=\u00bbtrue\u00bb css=\u00bb.vc_custom_1697443227889{padding-top: 50px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerRemote-2.jpg?id=29935) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb el_class=\u00bbusecase-banner, mobile_content\u00bb][vc_column offset=\u00bbvc_hidden-lg vc_hidden-md\u00bb][vc_row_inner content_placement=\u00bbmiddle\u00bb kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb el_class=\u00bbpc_content\u00bb][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h1 class=\"separator_off\" >Asistencia a distancia<\/h1><\/header>[vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-26666 size-full aligncenter\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Remote-assistance-use-case-xperteye-Exp.png\" alt=\"\" width=\"600\" height=\"480\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb css=\u00bb.vc_custom_1694608146161{padding-top: 100px !important;padding-bottom: 100px !important;}\u00bb css_tablet_portrait=\u00bb.vc_custom_1694608146162{padding-bottom: 0px !important;}\u00bb css_mobile=\u00bb.vc_custom_1694608146162{padding-top: 80px !important;padding-bottom: 60px !important;}\u00bb el_class=\u00bbusecase\u00bb][vc_column width=\u00bb1\/2&#8243; css_tablet_portrait=\u00bb.vc_custom_1686232344884{padding-right: 0px !important;padding-left: 0px !important;}\u00bb css_mobile=\u00bb.vc_custom_1686232344884{padding-right: 0px !important;padding-left: 0px !important;}\u00bb css=\u00bb.vc_custom_1686232344883{padding-right: 15px !important;padding-bottom: 30px !important;}\u00bb]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h2 class=\"separator_off\" style=\"line-height: 40px;margin-bottom:50px;\">Conecta a los trabajadores de primera l\u00ednea con los expertos en cualquier momento y lugar<\/h2><h6 class=\"subtitle\" >Convierte a tu trabajador de primera l\u00ednea en un experto instant\u00e1neo mediante la asistencia en directo, visual y de audio de un especialista remoto que comparte sus conocimientos t\u00e9cnicos espec\u00edficos para despejar dudas y resolver juntos tareas complejas de forma eficaz.<\/h6><\/header>[vc_column_text]<\/p>\n<ul>\n<li>\n<h4>Tiempo de reparaci\u00f3n reducido<\/h4>\n<\/li>\n<li>\n<h4>Reducci\u00f3n del tiempo de inactividad<\/h4>\n<\/li>\n<li>\n<h4>Mejora de la productividad<\/h4>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css_animation=\u00bbfadeInDown\u00bb css=\u00bb.vc_custom_1697450147418{padding-top: 60px !important;}\u00bb el_class=\u00bbpc_content\u00bb]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-26666 size-full alignleft\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Remote-assistance-use-case-xperteye-Exp.png\" alt=\"\" width=\"600\" height=\"480\" \/>[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/4&#8243; css=\u00bb.vc_custom_1684240333831{padding-right: 15px !important;}\u00bb]<div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInDown\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Equipment.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Configuraci\u00f3n y mantenimiento de equipos<\/h4><p >La asistencia remota permite a los expertos guiar a los t\u00e9cnicos en la configuraci\u00f3n de los equipos sin esfuerzo. Con la asistencia visual en tiempo real, los expertos remotos pueden identificar y resolver problemas, ahorrando tiempo y costes, al tiempo que capacitan a los t\u00e9cnicos para afrontar los retos t\u00e9cnicos con eficacia.<\/p><p class=\"ib-link \"><a href=\"https:\/\/info.amaxperteye.com\/es\/el-futuro-del-trabajo-ya-est%C3%A1-aqu%C3%AD\" target=\"_blank\" >Descargar el libro blanco<\/a><\/p><\/div><\/div><div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInDown\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Diagnosis.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Diagn\u00f3stico<\/h4><p >La asistencia remota se convierte en un salvavidas cuando hay problemas t\u00e9cnicos o aver\u00edas en los equipos. Los equipos de asistencia utilizan transmisiones de v\u00eddeo para diagnosticar problemas a distancia, lo que permite identificar r\u00e1pidamente las causas y encontrar soluciones r\u00e1pidas, minimizando el tiempo de inactividad.<\/p><\/div><\/div>[\/vc_column][vc_column width=\u00bb1\/4&#8243; css=\u00bb.vc_custom_1684240526712{padding-top: 120px !important;}\u00bb css_mobile=\u00bb.vc_custom_1684240526713{padding-top: 0px !important;}\u00bb]<div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInUp\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Emergency.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Asistencia de emergencia<\/h4><p >Durante emergencias como fallos del sistema o interrupciones de la red, la asistencia remota conecta a los usuarios con expertos remotos para una orientaci\u00f3n r\u00e1pida, garantizando la continuidad de la empresa y minimizando las interrupciones. Ahorra tiempo, dinero y frustraci\u00f3n al resolver eficazmente fallos de software, aver\u00edas de hardware o problemas de conectividad de red.<\/p><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb el_class=\u00bbuse-case-review\u00bb css=\u00bb.vc_custom_1689761556430{margin-bottom: 100px !important;}\u00bb][vc_column css=\u00bb.vc_custom_1598525885043{padding-right: 0px !important;padding-left: 0px !important;}\u00bb]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn   vc_custom_1693404148504\" data-animation-delay=200><h2 class=\"separator_off\" style=\"margin-bottom:50px;\">Marcamos la diferencia.<\/h2><h6 class=\"subtitle\" >Mira lo que dicen nuestros clientes y comprueba de primera mano c\u00f3mo nuestras aplicaciones impulsan el cambio y ofrecen resultados notables.<\/h6><\/header>[vc_row_inner kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb css=\u00bb.vc_custom_1689761593744{padding-top: 70px !important;padding-bottom: 150px !important;}\u00bb css_mobile=\u00bb.vc_custom_1689761593746{padding-top: 0px !important;}\u00bb el_class=\u00bbreviews\u00bb][vc_column_inner css=\u00bb.vc_custom_1598525881454{padding-right: 0px !important;padding-left: 0px !important;}\u00bb]\r\n                <div class=\"review-carousel rc-parent kd-rwc-682fef4f05061 black-navigation nav-arrows-dots loop_on\">\r\n                    <div class=\"rc-content\">\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><div class=\"rw_img_wrapper\">\r\n                            <div class=\"rw-authorimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Clement.jpg\" alt=\"\"  \/><\/div>\r\n                        <\/div><h5 >Cl\u00e9ment Lix<\/h5>\r\n                      <p >Director de Transici\u00f3n Energ\u00e9tica<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >Air Liquide<\/h4><div class=\"rw_message\" >Air Liquide aprovecha el poder de los socios de innovaci\u00f3n externos para acelerar y alcanzar sus objetivos de transformaci\u00f3n digital. Socios clave como AMA aportan un gran valor en t\u00e9rminos de uso, nuevas pr\u00e1cticas y tecnolog\u00edas.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2020\/03\/CaseStudy_Airliquide-ES.pdf\" target=\"_blank\" >Leer el estudio de caso<\/a><\/div><\/div>\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><div class=\"rw_img_wrapper\">\r\n                            <div class=\"rw-authorimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Markus.jpg\" alt=\"\"  \/><\/div>\r\n                        <\/div><h5 >Markus Schlein<\/h5>\r\n                      <p >Director General<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >Sack &amp; Kiesselbach<\/h4><div class=\"rw_message\" >Gracias a las gafas inteligentes, podemos mirar por encima del hombro del ingeniero, darle instrucciones y controlar inmediatamente si las instrucciones se aplican correctamente. Una vez que lo hayas probado, no querr\u00e1s prescindir de \u00e9l nunca m\u00e1s.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2020\/07\/Remote-maintenance-with-smart-glasses-AMA-Xperteye-Mint-News-Quartely.pdf\" target=\"_blank\" >Leer la entrevista<\/a><\/div><\/div>\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><div class=\"rw_img_wrapper\">\r\n                            <div class=\"rw-authorimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Stefan.jpg\" alt=\"\"  \/><\/div>\r\n                        <\/div><h5 >Dr. Stefan Vossk\u00f6tter<\/h5>\r\n                      <p >Gestor de cuentas clave<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >Horiba Tocadero<\/h4><div class=\"rw_message\" >Llevamos dos a\u00f1os utilizando las soluciones XpertEye. Como resultado, el mantenimiento se puede realizar de forma r\u00e1pida y eficaz, y el tiempo de actividad de los instrumentos ha aumentado. Adem\u00e1s, con las soluciones de AMA, ahora tenemos la posibilidad de ampliar y mejorar a\u00fan m\u00e1s nuestro servicio interno y externo.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2022\/11\/AMA_CaseStudy_Horiba_ES.pdf\" target=\"_blank\" >Leer el caso pr\u00e1ctico<\/a><\/div><\/div><\/div>\r\n                <\/div><script>\r\n          \t\t\t\tjQuery(document).ready(function($){\r\n                    if ($(\".review-carousel.kd-rwc-682fef4f05061 .rc-content\").length) {\r\n                      $(\".review-carousel.kd-rwc-682fef4f05061 .rc-content\").owlCarousel({\r\n                        stageClass: \"owl-wrapper\",\r\n                        stageOuterClass: \"owl-wrapper-outer\",\r\n                        loadedClass: \"owl-carousel\",\r\n                        responsive:{\r\n                            0:{\r\n                                items:1,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            768:{\r\n                                items:2,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            1024:{\r\n                                items:3,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            1366:{\nnav: true,\r\n                                      navSpeed: 250,\r\n                                      dots: true,\r\n                                      dotsSpeed: 200,\r\n                                      dotsEach: true,}\r\n                        },loop: true,rewind: true,\r\n                        addClassActive: true,\r\n                      });\r\n                    }\r\n          \t\t\t\t});\r\n          \t\t\t<\/script>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb content_placement=\u00bbtop\u00bb kd_background_image_position=\u00bbvc_row-bg-position-center\u00bb css=\u00bb.vc_custom_1697443256956{padding-top: 50px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerRemote-2.jpg?id=29935) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 0px !important;}\u00bb css_tablet_landscape=\u00bb.vc_custom_1697443256957{padding-bottom: 80px !important;}\u00bb css_tablet_portrait=\u00bb.vc_custom_1697443256957{padding-bottom: 80px !important;}\u00bb css_mobile=\u00bb.vc_custom_1697443256958{padding-bottom: 80px !important;}\u00bb el_class=\u00bbcta-bottom\u00bb][vc_column][vc_row_inner kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb css=\u00bb.vc_custom_1695638755397{padding-bottom: 50px !important;}\u00bb][vc_column_inner width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1631866454223{padding-right: 50px !important;padding-left: 0px !important;}\u00bb offset=\u00bbvc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243; css_tablet_landscape=\u00bb.vc_custom_1631866454223{padding-right: 0px !important;}\u00bb css_tablet_portrait=\u00bb.vc_custom_1631866454223{padding-right: 0px !important;}\u00bb css_mobile=\u00bb.vc_custom_1631866454224{padding-right: 15px !important;}\u00bb]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn   vc_custom_1693404266497\" data-animation-delay=200><h2 class=\"separator_off\" >\u00bfTe interesa explorar c\u00f3mo nuestras aplicaciones podr\u00edan ajustarse a tus necesidades espec\u00edficas?<\/h2><\/header>[vc_column_text]No te lo pienses m\u00e1s. Entabla hoy mismo una conversaci\u00f3n con nuestro equipo especializado y descubramos juntos c\u00f3mo podemos mejorar las operaciones de tu empresa.[\/vc_column_text][vc_empty_space height=\u00bb45px\u00bb]<a  href=\"https:\/\/www.amaxperteye.com\/es\/contacta-con-nosotros\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link icon_right  vc_custom_1708425257605 kd-animated zoomIn add-margin-right\" data-animation-delay=200><span class=\"prim_text\">Habla con el equipo<\/span><span class=\" iconita\" style=\"font-size:13px;\"><\/span><\/a>[\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243; offset=\u00bbvc_hidden-md vc_hidden-sm vc_hidden-xs\u00bb][vc_single_image source=\u00bbexternal_link\u00bb external_img_size=\u00bb450&#215;450&#8243; alignment=\u00bbcenter\u00bb css_animation=\u00bbfadeIn\u00bb custom_src=\u00bbhttps:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/BasPage-UseCases-V2.png\u00bb css=\u00bb.vc_custom_1696327303027{margin-top: -120px !important;}\u00bb el_class=\u00bbcta-img\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00bbstretch_row\u00bb kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb kd_background_overlay=\u00bbtrue\u00bb css=\u00bb.vc_custom_1697443200035{padding-top: 100px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerRemote-2.jpg?id=29935) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb el_class=\u00bbusecase-banner, pc_content\u00bb][vc_column][vc_row_inner content_placement=\u00bbmiddle\u00bb kd_background_image_position=\u00bbvc_row-bg-position-top\u00bb el_class=\u00bbpc_content\u00bb][vc_column_inner [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":61359,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"folder":[],"class_list":["post-25388","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - 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