{"id":61414,"date":"2023-10-24T00:28:06","date_gmt":"2023-10-23T22:28:06","guid":{"rendered":"https:\/\/www.amaxperteye.com\/?page_id=61414"},"modified":"2024-03-26T15:33:42","modified_gmt":"2024-03-26T14:33:42","slug":"kundenbetreuung","status":"publish","type":"page","link":"https:\/\/www.amaxperteye.com\/de\/xperteye-anwendungsfaelle\/kundenbetreuung\/","title":{"rendered":"Kundenbetreuung"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8220;stretch_row&#8220; kd_background_image_position=&#8220;vc_row-bg-position-top&#8220; kd_background_overlay=&#8220;true&#8220; css=&#8220;.vc_custom_1697450864222{padding-top: 100px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerCustomerService-2.jpg?id=29964) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220; el_class=&#8220;usecase-banner, pc_content&#8220;][vc_column][vc_row_inner content_placement=&#8220;middle&#8220; kd_background_image_position=&#8220;vc_row-bg-position-top&#8220; el_class=&#8220;pc_content&#8220;][vc_column_inner width=&#8220;1\/2&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h1 class=\"separator_off\" style=\"line-height: 40px;margin-bottom:50px;\">Kundenbetreuung<\/h1><\/header>[\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;.vc_custom_1697451037729{margin-bottom: -30px !important;}&#8220;]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-29645 aligncenter\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/PersoCustomerService-2.png\" alt=\"\" width=\"603\" height=\"354\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row&#8220; kd_background_image_position=&#8220;vc_row-bg-position-top&#8220; kd_background_overlay=&#8220;true&#8220; css=&#8220;.vc_custom_1697450885657{padding-top: 50px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerCustomerService-2.jpg?id=29964) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220; el_class=&#8220;usecase-banner, mobile_content&#8220;][vc_column offset=&#8220;vc_hidden-lg vc_hidden-md&#8220;][vc_row_inner content_placement=&#8220;middle&#8220; kd_background_image_position=&#8220;vc_row-bg-position-top&#8220; el_class=&#8220;pc_content&#8220;][vc_column_inner width=&#8220;1\/2&#8243;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h1 class=\"separator_off\" >Kundenbetreuung<\/h1><\/header>[\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-26662 size-full aligncenter\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/CustomerServiceExp.png\" alt=\"\" width=\"600\" height=\"480\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row&#8220; kd_background_image_position=&#8220;vc_row-bg-position-top&#8220; css=&#8220;.vc_custom_1694607535386{padding-top: 100px !important;padding-bottom: 100px !important;}&#8220; css_tablet_portrait=&#8220;.vc_custom_1694607535387{padding-bottom: 0px !important;}&#8220; css_mobile=&#8220;.vc_custom_1694607535387{padding-bottom: 60px !important;}&#8220; el_class=&#8220;usecase&#8220;][vc_column width=&#8220;1\/2&#8243; css_tablet_portrait=&#8220;.vc_custom_1684240564421{padding-right: 0px !important;padding-left: 0px !important;}&#8220; css_mobile=&#8220;.vc_custom_1684240564421{padding-right: 0px !important;padding-left: 0px !important;}&#8220; css=&#8220;.vc_custom_1684240564420{padding-right: 15px !important;padding-bottom: 30px !important;}&#8220;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn   vc_custom_1693840937138\" data-animation-delay=200><h2 class=\"separator_off\" style=\"margin-bottom:50px;\">Einfach. Nahtlos. Sicher.<\/h2><h6 class=\"subtitle\" >Zeigen Sie, dass Sie sich f\u00fcr die Zufriedenheit Ihrer Kunden engagieren und bauen Sie Loyalit\u00e4t auf, indem Sie die Videounterst\u00fctzung in Ihre Arbeitsabl\u00e4ufe integrieren. Geben Sie Schritt-f\u00fcr-Schritt -Anleitungen, um Probleme schnell zu diagnostizieren, zu beheben und zu l\u00f6sen.<\/h6><\/header>[vc_column_text]<\/p>\n<ul>\n<li>\n<h4>Sparen Sie Zeit und Ressourcen<\/h4>\n<\/li>\n<li>\n<h4>Beschleunigen Sie die Probleml\u00f6sung<\/h4>\n<\/li>\n<li>\n<h4>Verbessern Sie die Informationsqualit\u00e4t<\/h4>\n<\/li>\n<li>\n<h4>Erh\u00f6hen Sie die Kundenzufriedenheit<\/h4>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8220;fadeInDown&#8220; css=&#8220;.vc_custom_1697451011307{padding-top: 60px !important;}&#8220; el_class=&#8220;pc_content&#8220;]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-26662 size-full alignleft\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/CustomerServiceExp.png\" alt=\"\" width=\"600\" height=\"480\" \/>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/4&#8243; css=&#8220;.vc_custom_1684240333831{padding-right: 15px !important;}&#8220;]<div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInDown\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/After-sales.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >After-Sales-Service<\/h4><p >Videobasierte Zusammenarbeit f\u00fcr den Kundendienst erm\u00f6glicht visuelle Kommunikation in Echtzeit. Dies erm\u00f6glicht eine effiziente Problemdiagnose, Fernunterst\u00fctzung und personalisierte Wissensvermittlung, was zu einer schnelleren Probleml\u00f6sung und einer h\u00f6heren Kundenzufriedenheit f\u00fchrt.<\/p><\/div><\/div><div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInUp\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Contact.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Call-Center-Services<\/h4><p >Die Fernunterst\u00fctzung erm\u00f6glicht es Callcenter Mitarbeitern, Probleme aus der Ferne zu diagnostizieren, zu beheben und schnell zu l\u00f6sen. Dieser effiziente und bequeme Ansatz spart Zeit, senkt die Kosten und gew\u00e4hrleistet sofortige Unterst\u00fctzung f\u00fcr die Kunden, was deren Gesamtzufriedenheit steigert.<\/p><\/div><\/div>[\/vc_column][vc_column width=&#8220;1\/4&#8243; css=&#8220;.vc_custom_1684240526712{padding-top: 120px !important;}&#8220; css_mobile=&#8220;.vc_custom_1684240526713{padding-top: 0px !important;}&#8220;]<div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInDown\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Emergency-1.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Notrufzentralen<\/h4><p >Die Notrufzentrale kann dem Anrufer auf sichere Weise einen Link per SMS oder E-Mail zusenden. Mit einem einfachen Klick und ohne eine App installieren zu m\u00fcssen, kann der Anrufer die Einladung annehmen, so dass der Disponent die Situation \u00fcber die Kamera des Smartphones\/Tablets des Anrufers verfolgen kann.<\/p><p class=\"ib-link \"><a href=\"https:\/\/info.amaxperteye.com\/de\/ebook-bringing-the-digital-revolution-to-healthcare\" target=\"_blank\" >Laden Sie das Whitepaper herunter<\/a><\/p><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row&#8220; kd_background_image_position=&#8220;vc_row-bg-position-top&#8220; css=&#8220;.vc_custom_1689755909656{margin-bottom: 100px !important;}&#8220; el_class=&#8220;use-case-review&#8220;][vc_column css=&#8220;.vc_custom_1598525885043{padding-right: 0px !important;padding-left: 0px !important;}&#8220;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn   vc_custom_1693841065580\" data-animation-delay=200><h2 class=\"separator_off\" >Wir machen einen Unterschied.<\/h2><h6 class=\"subtitle\" >Lesen Sie Erfahrungsberichte und verstehen Sie aus erster Hand, wie unsere Anwendungen den Wandel vorantreiben und bemerkenswerte Ergebnisse liefern.<\/h6><\/header>[vc_row_inner kd_background_image_position=&#8220;vc_row-bg-position-top&#8220; css=&#8220;.vc_custom_1689762083830{padding-top: 70px !important;padding-bottom: 150px !important;}&#8220; css_mobile=&#8220;.vc_custom_1689762083834{padding-top: 0px !important;}&#8220; el_class=&#8220;reviews&#8220;][vc_column_inner css=&#8220;.vc_custom_1598525881454{padding-right: 0px !important;padding-left: 0px !important;}&#8220;]\r\n                <div class=\"review-carousel rc-parent kd-rwc-6a468ee376786 black-navigation nav-arrows-dots loop_on\">\r\n                    <div class=\"rc-content\">\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><div class=\"rw_img_wrapper\">\r\n                            <div class=\"rw-authorimg\"><img decoding=\"async\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/JeanMarc.jpg\" alt=\"\"  \/><\/div>\r\n                        <\/div><h5 >Jean-Marc Pujo<\/h5>\r\n                      <p >Leiter der Notfalldienste<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >SAMU 973<\/h4><div class=\"rw_message\" >Wir haben uns f\u00fcr XpertEye entschieden, weil es mit unserem Regulierungstool kompatibel und der Implementierungsprozess sehr einfach ist. Eine sichere Verbindung erm\u00f6glicht die Videokommunikation mit der Regulierungsbeh\u00f6rde mit nur einem einfachen Klick. Es funktioniert sogar in Umgebungen mit geringer Bandbreite, was in Franz\u00f6sisch-Guayana, wo die Abdeckung des 4G-Netzes begrenzt ist, nicht trivial ist.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/09\/CaseStudy_SAMU_DE.pdf\" target=\"_blank\" >Mehr lesen<\/a><\/div><\/div>\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><h5 >S\u00e9bastien Duits<\/h5>\r\n                      <p >Leiter der IT-Abteilung<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >Orange Viessmann<\/h4><div class=\"rw_message\" >Wir erhalten einen Link, klicken ihn an und k\u00f6nnen so mit unserem Installateur, unserem Techniker und dem Endkunden zusammenarbeiten, ohne etwas auf dem Smartphone installieren zu m\u00fcssen. Die L\u00f6sung besteht aus 3 Worten: Klicken, Verbinden, Zusammenarbeiten.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/CaseStudy_OrangeViessmann-DE.pdf\" target=\"_blank\" >Fallstudie lesen<\/a><\/div><\/div>\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><h5 >Rapha\u00ebl Castelain<\/h5>\r\n                      <p >Leiter des Alarmverarbeitungszentrums<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >CODIS SDIS 72<\/h4><div class=\"rw_message\" >Dank der gemeinsamen Nutzung von Videos haben die SDIS-Feuerwehrleute Zugriff auf pr\u00e4zisere Informationen wie den genauen Ort des Unfalls und des Feuers... ohne das Eingreifen der Rettungsdienste zu verz\u00f6gern. Dies erm\u00f6glicht es dem Betreiber, die Situation besser einzusch\u00e4tzen , die Informationen situationsbedingt zu interpretieren und die Rettungsressourcen anzupassen.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/01\/AMA_CaseStudy_SDIS_DE.pdf\" target=\"_blank\" >Fallstudie lesen<\/a><\/div><\/div><\/div>\r\n                <\/div><script>\r\n          \t\t\t\tjQuery(document).ready(function($){\r\n                    if ($(\".review-carousel.kd-rwc-6a468ee376786 .rc-content\").length) {\r\n                      $(\".review-carousel.kd-rwc-6a468ee376786 .rc-content\").owlCarousel({\r\n                        stageClass: \"owl-wrapper\",\r\n                        stageOuterClass: \"owl-wrapper-outer\",\r\n                        loadedClass: \"owl-carousel\",\r\n                        responsive:{\r\n                            0:{\r\n                                items:1,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            768:{\r\n                                items:2,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            1024:{\r\n                                items:3,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            1366:{\nnav: true,\r\n                                      navSpeed: 250,\r\n                                      dots: true,\r\n                                      dotsSpeed: 200,\r\n                                      dotsEach: true,}\r\n                        },loop: true,rewind: true,\r\n                        addClassActive: true,\r\n                      });\r\n                    }\r\n          \t\t\t\t});\r\n          \t\t\t<\/script>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row&#8220; content_placement=&#8220;top&#8220; kd_background_image_position=&#8220;vc_row-bg-position-center&#8220; css=&#8220;.vc_custom_1697450904816{padding-top: 50px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerCustomerService-2.jpg?id=29964) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 0px !important;}&#8220; css_tablet_landscape=&#8220;.vc_custom_1697450904817{padding-bottom: 80px !important;}&#8220; css_tablet_portrait=&#8220;.vc_custom_1697450904817{padding-bottom: 80px !important;}&#8220; css_mobile=&#8220;.vc_custom_1697450904818{padding-bottom: 80px !important;}&#8220; el_class=&#8220;cta-bottom&#8220;][vc_column][vc_row_inner kd_background_image_position=&#8220;vc_row-bg-position-top&#8220; css=&#8220;.vc_custom_1695638755397{padding-bottom: 50px !important;}&#8220;][vc_column_inner width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_1631866454223{padding-right: 50px !important;padding-left: 0px !important;}&#8220; offset=&#8220;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243; css_tablet_landscape=&#8220;.vc_custom_1631866454223{padding-right: 0px !important;}&#8220; css_tablet_portrait=&#8220;.vc_custom_1631866454223{padding-right: 0px !important;}&#8220; css_mobile=&#8220;.vc_custom_1631866454224{padding-right: 15px !important;}&#8220;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn   vc_custom_1693841216156\" data-animation-delay=200><h2 class=\"separator_off\" >Sie wollen wissen, wie unsere Anwendungen Ihren speziellen Anforderungen entsprechen k\u00f6nnten?<\/h2><\/header>[vc_column_text]Z\u00f6gern Sie nicht. Sprechen Sie noch heute mit unserem engagierten Team und lassen Sie uns gemeinsam herausfinden, wie wir Ihre Gesch\u00e4ftsabl\u00e4ufe verbessern k\u00f6nnen.[\/vc_column_text][vc_empty_space height=&#8220;45px&#8220;]<a  href=\"https:\/\/www.amaxperteye.com\/de\/kontakt\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link   vc_custom_1708427420212 kd-animated zoomIn add-margin-right\" data-animation-delay=200><span class=\"prim_text\">AMA kontaktieren<\/span><\/a>[\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243; offset=&#8220;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8220;][vc_single_image source=&#8220;external_link&#8220; external_img_size=&#8220;450&#215;450&#8243; alignment=&#8220;center&#8220; css_animation=&#8220;fadeIn&#8220; custom_src=&#8220;https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/BasPage-UseCases-V2.png&#8220; css=&#8220;.vc_custom_1696327303027{margin-top: -120px !important;}&#8220; 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