{"id":60265,"date":"2023-07-11T12:04:09","date_gmt":"2023-07-11T10:04:09","guid":{"rendered":"https:\/\/www.amaxperteye.com\/?page_id=60265"},"modified":"2023-11-21T14:44:37","modified_gmt":"2023-11-21T13:44:37","slug":"fallstudie-viessmann","status":"publish","type":"page","link":"https:\/\/www.amaxperteye.com\/de\/fallstudie-viessmann\/","title":{"rendered":"Fallstudie Viessmann"},"content":{"rendered":"

[vc_row kd_background_image_position=“vc_row-bg-position-top“ rt_row_background_width=“fullwidth“ rt_row_content_width=“default“ rt_row_style=“default-style“ rt_column_placement=“middle“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“ rt_padding_left=“0″ rt_bg_color=“#05c3dd“ rt_padding_top=“0″ rt_padding_right=“0″ css=“.vc_custom_1700573981421{padding-top: 200px !important;}“ top_section_title=““ bottom_section_title=““][vc_column rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“no-repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_padding_left=“0″ rt_padding_right=“0″ css=“.vc_custom_1675700096993{margin-top: -5px !important;}“][vc_column_text css=“.vc_custom_1700573961628{padding-right: 0px !important;padding-left: 0px !important;}“]\"\"[\/vc_column_text][vc_row_inner kd_background_image_position=“vc_row-bg-position-top“ rt_row_style=“global-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“][vc_column_inner rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“][vc_column_text css=“.vc_custom_1700573971250{padding-right: 30px !important;padding-left: 30px !important;}“]<\/p>\n

Viessmann Frankreich kooperiert mit Orange
\nBusiness zur Optimierung der Fehlersuche
\nmit der Remote Assistenz L\u00f6sung XpertEye<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row kd_background_image_position=“vc_row-bg-position-top“ rt_row_background_width=“default“ rt_row_style=“default-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“ rt_padding_top=“65px“ css=“.vc_custom_1700573875787{margin-right: 50px !important;margin-left: 50px !important;padding-top: 50px !important;}“][vc_column rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“][vc_column_text]F\u00fcr Viessmann Frankreich ist der Winter nie eine entspannte Zeit. In dieser Jahreszeit hat die technische Abteilung besonders viel zu tun. Uund das aus gutem Grund: Das Unternehmen mit Sitz in Metz, Frankreich, das an seinem franz\u00f6sischen Hauptsitz 350 Mitarbeiter besch\u00e4ftigt, vertreibt eine Reihe von Heizsystemen, W\u00e4rmepumpen, Heizkesseln, Solaranlagen, Warmwasserspeichern usw. Wenn St\u00f6rungen aller Art auftreten, sind die Anrufe beim Kundendienst in der kalten Jahreszeit nat\u00fcrlich besonders dringend.<\/p>\n

Wie kann man die Interventionen in dieser kritischen Phase optimieren, um schneller und effizienter zu handeln?[\/vc_column_text][\/vc_column][\/vc_row][vc_row kd_background_image_position=“vc_row-bg-position-top“ rt_row_background_width=“default“ rt_row_style=“default-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“ rt_padding_top=“65px“ css=“.vc_custom_1700573862088{margin-right: 50px !important;margin-left: 50px !important;padding-top: 50px !important;}“][vc_column rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ css=“.vc_custom_1675690671552{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 5px !important;padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #efefef2b !important;border-left-color: #05c3dd !important;border-left-style: solid !important;border-right-color: #05c3dd !important;border-right-style: solid !important;border-top-color: #05c3dd !important;border-top-style: solid !important;border-bottom-color: #05c3dd !important;border-bottom-style: solid !important;border-radius: 5px !important;}“][vc_column_text]<\/p>\n

L\u00f6sung<\/h3>\n

[\/vc_column_text][vc_column_text]Um diese Herausforderung zu meistern, wandte sich Viessmann an seinen langj\u00e4hrigen Partner Orange Business. Dieser bietet eine Reihe von professionellen Anwendungen an, darunter auch die Remote Assistenz L\u00f6sung XpertEye. XpertEye ist sehr einfach zu installieren und kann von Viessmann Technikern, Fachpartnern und auch direkt von Endkunden \u00fcber PCs, Smartphones und Tablets unmittelbar genutzt werden. XpertEye kann mit einer Datenbrille oder speziellen Kameras , wie z. B. einem Endoskop, erweitert werden, um noch bessere Visualisierungsm\u00f6glichkeiten zu bieten. Die L\u00f6sung kann auch eingesetzt werden, um Mitarbeiter, Techniker und Experten aus der Ferne an neuen Produkten zu schulen.[\/vc_column_text][\/vc_column][\/vc_row][vc_row kd_background_image_position=“vc_row-bg-position-top“ rt_row_background_width=“default“ rt_row_style=“default-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“ rt_padding_top=“65px“ rt_padding_bottom=“65px“ css=“.vc_custom_1700573844348{margin-right: 50px !important;margin-left: 50px !important;padding-top: 50px !important;}“][vc_column rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ css=“.vc_custom_1675690671552{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 5px !important;padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #efefef2b !important;border-left-color: #05c3dd !important;border-left-style: solid !important;border-right-color: #05c3dd !important;border-right-style: solid !important;border-top-color: #05c3dd !important;border-top-style: solid !important;border-bottom-color: #05c3dd !important;border-bottom-style: solid !important;border-radius: 5px !important;}“][vc_column_text]<\/p>\n

Ergebnisse<\/h3>\n

[\/vc_column_text][vc_column_text]\u2022 Verbesserte Fehlersuche<\/strong>
\nDie Kundendienstmitarbeiter erhalten Anrufe von Viessman Technikern, Fachpartnern (haupts\u00e4chlich Installateure) oder sogar direkt von Endkunden, die ein technisches Problem haben. Die Mitarbeiter hatten Schwierigkeiten, den Ursprung einer St\u00f6rung genau zu bestimmen. Mit XpertEye kann der Kundendienstmitarbeiter jetzt einfach einen Link an den Anrufer senden, der dann mit seinem Smartphone\/ Tablet den Fehler per Videostream zeigen kann, was den Prozess der Fehlersuche rationalisiert.<\/p>\n

\u2022 Bereichertes Kundenerlebnis<\/strong>
\nDie St\u00e4rke von XpertEye ist, dass es die Erfahrung aller Beteiligten ver\u00e4ndert. Kundendienstmitarbeiter arbeiten nicht mehr blindlings, und Au\u00dfendiensttechniker werden bei ihrer Arbeit aus der Ferne unterst\u00fctzt. Die Endkunden werden schneller bedient und unterst\u00fctzt. Das Ergebnis: Zufriedenheit f\u00fcr alle!<\/p>\n

\u2022 Verbesserte soziale Verantwortung der Unternehmen (CSR)<\/strong>
\nMit dieser L\u00f6sung m\u00fcssen die Techniker nicht mehr systematisch reisen, da die Visualisierung von St\u00f6rungen h\u00e4ufiger per Fernunterst\u00fctzung durch XpertEye m\u00f6glich ist. Der daraus resultierende geringere CO2- Fu\u00dfabdruck macht diese L\u00f6sung Teil der CSR-Politik von Viessman. Kraftstoffeinsparungen, weniger CO2 Emissionen, Zufriedenheit der internen Mitarbeiter und der externen Kunden: eine absolute Win-Win-L\u00f6sung![\/vc_column_text][\/vc_column][\/vc_row][vc_row kd_background_image_position=“vc_row-bg-position-top“ rt_row_background_width=“default“ rt_row_style=“default-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“ rt_padding_top=“30px“ rt_padding_bottom=“50px“ css=“.vc_custom_1700573760045{padding-top: 50px !important;padding-bottom: 50px !important;}“][vc_column width=“1\/4″ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“][\/vc_column][vc_column width=“1\/2″ css=“.vc_custom_1697617096936{padding-top: 20px !important;padding-right: 10px !important;padding-bottom: 20px !important;background-color: #f7f7f7 !important;border-radius: 20px !important;}“][vc_row_inner kd_background_image_position=“vc_row-bg-position-top“][vc_column_inner][vc_column_text css=“.vc_custom_1697616763757{margin-bottom: -10px !important;}“]\"\"[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=“vc_row-bg-position-top“ css=“.vc_custom_1697616788827{margin-left: 60px !important;border-left-width: 1px !important;border-left-color: #000000 !important;border-left-style: solid !important;}“ css_mobile=“.vc_custom_1697616788828{margin-left: 5px !important;}“][vc_column_inner][vc_column_text]Dies hat unsere Arbeitsweise ver\u00e4ndert, da wir Zeit sparen und dem Kunden effektiver helfen k\u00f6nnen.<\/em><\/span><\/p>\n

Fr\u00e9d\u00e9ric Staub<\/strong>
\nTechnical Support Manager
\nViessmann France[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=“1\/4″][\/vc_column][\/vc_row][vc_row kd_background_image_position=“vc_row-bg-position-top“ css=“.vc_custom_1699528074521{padding-bottom: 100px !important;}“][vc_column width=“1\/3″][\/vc_column][vc_column width=“1\/3″]Download der Fallstudie<\/span><\/a>[\/vc_column][vc_column width=“1\/3″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row kd_background_image_position=“vc_row-bg-position-top“ rt_row_background_width=“fullwidth“ rt_row_content_width=“default“ rt_row_style=“default-style“ rt_column_placement=“middle“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“ rt_padding_left=“0″ rt_bg_color=“#05c3dd“ rt_padding_top=“0″ rt_padding_right=“0″ css=“.vc_custom_1700573981421{padding-top: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"folder":[615,644],"class_list":["post-60265","page","type-page","status-publish","hentry"],"yoast_head":"\nFallstudie Viessmann - AMA XpertEye<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.amaxperteye.com\/de\/fallstudie-viessmann\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fallstudie Viessmann - 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