{"id":26810,"date":"2021-10-25T16:21:53","date_gmt":"2021-10-25T14:21:53","guid":{"rendered":"https:\/\/www.amaxperteye.com\/?page_id=26810"},"modified":"2023-11-09T13:46:11","modified_gmt":"2023-11-09T12:46:11","slug":"customer-case-study-kunden-fallstudien-boehringer","status":"publish","type":"page","link":"https:\/\/www.amaxperteye.com\/de\/customer-case-study-kunden-fallstudien-boehringer\/","title":{"rendered":"Customer Case Study Boehringer"},"content":{"rendered":"
[vc_row kd_background_image_position=“vc_row-bg-position-top“ rt_row_background_width=“fullwidth“ rt_row_content_width=“default“ rt_row_style=“default-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“ rt_padding_top=“0″ rt_padding_bottom=“0″ css=“.vc_custom_1699533675238{padding-top: 200px !important;}“ css_mobile=“.vc_custom_1699533675238{padding-top: 70px !important;}“ top_section_title=““ bottom_section_title=““][vc_column id=“IntroBoehringer“ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ css=“.vc_custom_1634225656461{margin-top: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;}“][vc_column_text css=“.vc_custom_1699527816854{padding-right: 30px !important;padding-left: 30px !important;}“]<\/p>\n
[\/vc_column_text][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row kd_background_image_position=“vc_row-bg-position-top“ rt_row_background_width=“fullwidth“ rt_row_content_width=“default“ rt_row_style=“default-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“ rt_padding_top=“0″ rt_padding_bottom=“0″][vc_column id=“IntroBoehringer“ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ css=“.vc_custom_1634225656461{margin-top: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;}“][vc_column_text css=“.vc_custom_1635171271062{padding-right: 30px !important;padding-left: 30px !important;}“]<\/p>\n
[\/vc_column_text][\/vc_column][\/vc_row][vc_row kd_background_image_position=“vc_row-bg-position-top“ rt_row_background_width=“fullwidth“ rt_row_content_width=“default“ rt_row_style=“default-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“no-repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“fixed“ rt_bg_video_format=“self-hosted“ rt_bg_color=“#ffffff“ class=“containerBloc“ rt_row_height=“450″][vc_column css_animation=“none“ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ offset=“vc_col-lg-offset-0″ class=“columns3 maxheight871″][vc_row_inner kd_background_image_position=“vc_row-bg-position-top“ rt_row_style=“global-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“][vc_column_inner id=“firstpara“ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_color=“rgba(56,73,103,0.04)“ class=“para-centre“ css=“.vc_custom_1634219140707{margin-bottom: 0px !important;padding-top: 20px !important;padding-right: 0px !important;}“ offset=“vc_col-lg-offset-0″][vc_column_text css=“.vc_custom_1699533394744{padding-top: 5px !important;padding-left: 50px !important;background-color: #05c3dd !important;}“ el_class=“subTitle“]<\/p>\n
[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=“vc_row-bg-position-top“ rt_row_style=“global-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“ rt_bg_color=“rgba(56,73,103,0.05)“][vc_column_inner width=“2\/3″ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ class=“para-centre“ css=“.vc_custom_1634894641356{padding-top: 20px !important;padding-left: 30px !important;}“][vc_column_text css=“.vc_custom_1635173095812{padding-top: 20px !important;padding-bottom: 30px !important;}“]Die Gesundheit von Mensch und Tier zu verbessern ist das Ziel des forschenden Pharmaunternehmens Boehringer Ingelheim. Der Fokus liegt auf Erkrankungen, f\u00fcr die es bislang noch keine zufriedenstellende Behandlungsm\u00f6glichkeit gibt. Dabei konzentriert sich das Unternehmen darauf, innovative Therapien zu entwickeln, die das Leben der Patienten verl\u00e4ngern k\u00f6nnen. In der Tiergesundheit steht Boehringer Ingelheim f\u00fcr fortschrittliche Pr\u00e4vention.<\/p>\n
Die Labore und Produktionsstandorte von Boehringer Ingelheim sind auf der ganzen Welt verteilt.
\nMit dem Ausbruch der Pandemie sind Reisen an verschiedene Standorte f\u00fcr Fachkr\u00e4fte und Belegschaft jedoch schwierig oder sogar unm\u00f6glich geworden. Aus diesem Grund begann Boehringer Ingelheim nach einer AR (Assisted Reality)-basierten L\u00f6sung f\u00fcr Remote-Zusammenarbeit zu suchen. Die Softwarel\u00f6sung sollte neben einem sicheren Datenaustausch stabil und effizient sein, sowie an Au\u00dfendienstmitarbeiter\/innen angepasste Funktionen bieten (Handsfree-Bedienung, Sprachsteuerung, gute Leistung unter jeglichen Netzwerkbedingungen).<\/p>\n
Da bereits viele f\u00fchrende Industrieunternehmen \u2013 darunter die Pharma- und Gesundheitsbranche \u2013 bereits auf AMA f\u00fcr ihre t\u00e4gliche Fernunterst\u00fctzung vertrauen, wandte sich Boehringer Ingelheim ebenfalls an AMA.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=“1\/3″ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ class=“imgdefis“ offset=“vc_hidden-md vc_hidden-sm vc_hidden-xs“][vc_single_image image=“39213″ img_size=“full“][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row kd_background_image_position=“vc_row-bg-position-top“ rt_row_background_width=“fullwidth“ rt_row_content_width=“default“ rt_row_style=“default-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“no-repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“fixed“ rt_bg_video_format=“self-hosted“ rt_row_height=“450″ rt_bg_color=“#ffffff“ class=“containerBloc“][vc_column css_animation=“none“ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ offset=“vc_col-lg-offset-0″ class=“columns3 maxheight871″ css=“.vc_custom_1634284876292{margin-bottom: px !important;}“][vc_row_inner kd_background_image_position=“vc_row-bg-position-top“ rt_row_style=“global-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“][vc_column_inner id=“firstpara“ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_color=“rgba(56,73,103,0.04)“ class=“para-centre“ css=“.vc_custom_1634219152625{margin-bottom: 0px !important;padding-top: 20px !important;padding-right: 0px !important;}“][vc_column_text css=“.vc_custom_1699533404524{padding-top: 5px !important;padding-left: 50px !important;background-color: #05c3dd !important;}“ el_class=“subTitle“]<\/p>\n
[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=“vc_row-bg-position-top“ rt_row_style=“global-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“ rt_bg_color=“rgba(56,73,103,0.05)“][vc_column_inner width=“3\/4″ id=“firstpara“ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ class=“para-centre“ css=“.vc_custom_1634284731726{padding-top: 40px !important;padding-bottom: 30px !important;padding-left: 30px !important;}“][vc_column_text]<\/p>\n
1. IT-Compliance-Audits<\/strong> 2. Remote-Kundensupport \u2013 auch im Notfall<\/strong> 3. Fehlerbehebung<\/strong> Meng Li<\/strong>, [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=“vc_row-bg-position-top“ rt_row_style=“global-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“ rt_bg_color=“rgba(56,73,103,0.05)“][vc_column_inner width=“3\/4″ id=“firstpara“ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ class=“para-centre“ css=“.vc_custom_1634215550367{padding-top: 20px !important;padding-left: 30px !important;}“][vc_column_text css=“.vc_custom_1635171499290{padding-top: 20px !important;padding-bottom: 30px !important;}“]Nach einer XpertEye-Pilotphase im Jahr 2019 hat Boehringer Ingelheim mittlerweile rund 200 XpertEye-Kits an seinen weltweiten Standorten im Einsatz. Heute ist XpertEye komplett in die t\u00e4glichen Abl\u00e4ufe von Boehringer Ingelheim integriert. Die gesamte Belegschaft, einschlie\u00dflich der \u201edeskless\u201c und weltweiten Teams, kann jetzt von den wertvollen Vorteilen der Remote-Assistenz-L\u00f6sung XpertEye profitieren.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=“1\/4″ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ class=“imgdefis“ offset=“vc_hidden-md vc_hidden-sm vc_hidden-xs“][vc_single_image image=“39233″ img_size=“full“][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row kd_background_image_position=“vc_row-bg-position-top“ css=“.vc_custom_1699528074521{padding-bottom: 100px !important;}“][vc_column width=“1\/3″][\/vc_column][vc_column width=“1\/3″]Download der Fallstudie<\/span><\/a>[\/vc_column][vc_column width=“1\/3″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":" [vc_row kd_background_image_position=“vc_row-bg-position-top“ rt_row_background_width=“fullwidth“ rt_row_content_width=“default“ rt_row_style=“default-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“ rt_padding_top=“0″ rt_padding_bottom=“0″ css=“.vc_custom_1699533675238{padding-top: 200px !important;}“ css_mobile=“.vc_custom_1699533675238{padding-top: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"folder":[615],"class_list":["post-26810","page","type-page","status-publish","hentry"],"yoast_head":"\n
\nBoehringer Ingelheim f\u00fchrte in den Jahren 2020 und 2021 mit XpertEye erfolgreich j\u00e4hrliche IT-Remote-Audits durch. Audits k\u00f6nnen jetzt schneller und effizienter abgewickelt werden und den Auditoren bleibt das Reisen zum Auditstandort erspart.<\/p>\n
\nIm Bereich Tiergesundheit nutzen Kunden und Distributoren von Boehringer Ingelheim XpertEye, um den Expertensupport des Unternehmens in Anspruch zu nehmen und jederzeit spezifische Informationen oder Beratung zu einem Produkt, z.B. einem Impfstoff, zu erhalten. Damit hilft XpertEye dem Unternehmen, sein Versprechen einzuhalten, Kunden rund um die Uhr zu unterst\u00fctzen \u2013 auch w\u00e4hrend der Pandemie \u2013 und gleichzeitig Reisekosten und Treibhausgasemissionen zu reduzieren.<\/p>\n
\nXpertEye wird h\u00e4ufig in den Werken und Laboren von Boehringer Ingelheim eingesetzt, um zeitnahe Unterst\u00fctzung von Ger\u00e4teherstellern zu erhalten. F\u00e4llt zum Beispiel eine Maschine in einer Produktionslinie aus, kann dadurch eine schnelle Reparatur erm\u00f6glicht werden. Somit hilft AMAs XpertEye-L\u00f6sung Boehringer Ingelheim auch dabei, sein internes Know-how zu optimieren, Fehler schneller zu beheben und Ausfallzeiten zu minimieren.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=“1\/4″ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ class=“imgdefis“ offset=“vc_hidden-md vc_hidden-sm vc_hidden-xs“][vc_single_image image=“39186″ img_size=“360×360″ alignment=“center“][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row kd_background_image_position=“vc_row-bg-position-top“ rt_row_background_width=“default“ rt_row_style=“default-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“ rt_padding_top=“30px“ rt_padding_bottom=“50px“ css=“.vc_custom_1697615439182{padding-bottom: 50px !important;}“][vc_column width=“1\/4″ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“][\/vc_column][vc_column width=“1\/2″ css=“.vc_custom_1697617096936{padding-top: 20px !important;padding-right: 10px !important;padding-bottom: 20px !important;background-color: #f7f7f7 !important;border-radius: 20px !important;}“][vc_row_inner kd_background_image_position=“vc_row-bg-position-top“][vc_column_inner][vc_column_text css=“.vc_custom_1697616763757{margin-bottom: -10px !important;}“][\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=“vc_row-bg-position-top“ css=“.vc_custom_1697616788827{margin-left: 60px !important;border-left-width: 1px !important;border-left-color: #000000 !important;border-left-style: solid !important;}“ css_mobile=“.vc_custom_1697616788828{margin-left: 5px !important;}“][vc_column_inner][vc_column_text]Ich empfehle die AMA als vertrauensvollen und zuverl\u00e4ssigen Partner. Dank seiner erprobten und hochsicheren L\u00f6sung XpertEye konnten wir unsere Betriebseffizienz steigern, den Wissenstransfer optimieren und gleichzeitig unseren \u00f6kologischen Fu\u00dfabdruck reduzieren.<\/em><\/span><\/p>\n
\nvom IT Infrastructure Services-Team bei Boehringer Ingelheim.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=“1\/4″][\/vc_column][\/vc_row][vc_row kd_background_image_position=“vc_row-bg-position-top“ rt_row_background_width=“fullwidth“ rt_row_content_width=“default“ rt_row_style=“default-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“no-repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“fixed“ rt_bg_video_format=“self-hosted“ rt_row_height=“450″ rt_bg_color=“#ffffff“ class=“containerBloc“ rt_padding_bottom=“0″][vc_column css_animation=“none“ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ offset=“vc_col-lg-offset-0″][vc_row_inner kd_background_image_position=“vc_row-bg-position-top“ rt_row_style=“global-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“][vc_column_inner id=“firstpara“ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_color=“rgba(56,73,103,0.04)“ class=“para-centre“ css=“.vc_custom_1634219207678{margin-bottom: 0px !important;padding-top: 20px !important;padding-right: 0px !important;}“][vc_column_text css=“.vc_custom_1699533414983{padding-top: 5px !important;padding-left: 50px !important;background-color: #05c3dd !important;}“ el_class=“subTitle“]<\/p>\n3. Ergebnisse<\/span><\/h2>\n
\nW\u00e4hrend der Implementierungsphase leisteten die Teams von AMA \u2013 vom technischen Support \u00fcber den Vertrieb bis hin zum Bereich Operations \u2013 den Mitarbeiterinnen und Mitarbeitern bei Boehringer Ingelheim intensive Unterst\u00fctzung, unabh\u00e4ngig davon, wo diese sich befanden. Dabei gaben die Teams auch wertvolle Anregungen, wie sich die Nutzung von XpertEye unternehmensweit f\u00f6rdern und ausweiten l\u00e4sst.<\/p>\n