{"id":25375,"date":"2021-09-23T09:48:46","date_gmt":"2021-09-23T07:48:46","guid":{"rendered":"https:\/\/www.amaxperteye.com\/?page_id=25375"},"modified":"2024-03-26T15:33:17","modified_gmt":"2024-03-26T14:33:17","slug":"remote-assistenz","status":"publish","type":"page","link":"https:\/\/www.amaxperteye.com\/de\/xperteye-anwendungsfaelle\/remote-assistenz\/","title":{"rendered":"Remote-Assistenz"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1697443200035{padding-top: 100px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerRemote-2.jpg?id=29935) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;usecase-banner, pc_content&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; el_class=&#8221;pc_content&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h1 class=\"separator_off\" style=\"line-height: 40px;margin-bottom:50px;\">Fernunterst\u00fctzung<\/h1><\/header>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1696325705720{margin-bottom: -30px !important;}&#8221;]<img decoding=\"async\" class=\"wp-image-29645 aligncenter\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/10\/PersoRemoteAssist.png\" alt=\"\" width=\"603\" height=\"354\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_background_overlay=&#8221;true&#8221; css=&#8221;.vc_custom_1697443227889{padding-top: 50px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerRemote-2.jpg?id=29935) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;usecase-banner, mobile_content&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; el_class=&#8221;pc_content&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h1 class=\"separator_off\" >Fernunterst\u00fctzung<\/h1><\/header>[vc_column_text]<img decoding=\"async\" class=\"wp-image-26666 size-full alignleft\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Remote-assistance-use-case-xperteye-Exp.png\" alt=\"\" width=\"600\" height=\"480\" \/>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1694608045133{padding-top: 100px !important;padding-bottom: 100px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1694608045136{padding-bottom: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1694608045137{padding-top: 80px !important;padding-bottom: 60px !important;}&#8221; el_class=&#8221;usecase&#8221;][vc_column width=&#8221;1\/2&#8243; css_tablet_portrait=&#8221;.vc_custom_1686232344884{padding-right: 0px !important;padding-left: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1686232344884{padding-right: 0px !important;padding-left: 0px !important;}&#8221; css=&#8221;.vc_custom_1686232344883{padding-right: 15px !important;padding-bottom: 30px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn  \" data-animation-delay=200><h2 class=\"separator_off\" style=\"line-height: 40px;margin-bottom:50px;\">Verbinden Sie mobile Mitarbeiter mit Fachwissen - jederzeit und \u00fcberall<\/h2><h6 class=\"subtitle\" >Verwandeln Sie Ihre Au\u00dfendienstmitarbeiter in Experten, indem Sie ihnen Live-, Bild- und Audio-Support von einem Spezialisten aus der Ferne geben, der sein spezifisches technisches Know-how weitergibt, um Zweifel auszur\u00e4umen und komplexe Aufgaben gemeinsam zu l\u00f6sen.<\/h6><\/header>[vc_column_text]<\/p>\n<ul>\n<li>\n<h4>Reduzierte Zeit bis zur Reparatur<\/h4>\n<\/li>\n<li>\n<h4>Geringere Ausfallzeiten<\/h4>\n<\/li>\n<li>\n<h4>Verbesserte Produktivit\u00e4t<\/h4>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInDown&#8221; css=&#8221;.vc_custom_1697450066906{padding-top: 60px !important;}&#8221; el_class=&#8221;pc_content&#8221;]<img decoding=\"async\" class=\"wp-image-26666 size-full alignleft\" src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Remote-assistance-use-case-xperteye-Exp.png\" alt=\"\" width=\"600\" height=\"480\" \/>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1684240333831{padding-right: 15px !important;}&#8221;]<div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInDown\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Equipment.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Einrichtung und Wartung von Ger\u00e4ten<\/h4><p >Die Fernunterst\u00fctzung erm\u00f6glicht es Experten, Techniker m\u00fchelos durch die Einrichtung von Ger\u00e4ten zu f\u00fchren. Mit der visuellen Unterst\u00fctzung in Echtzeit k\u00f6nnen Experten aus der Ferne Probleme erkennen und l\u00f6sen, wodurch Zeit und Kosten gespart werden und die Techniker in die Lage versetzt werden, technische Herausforderungen effizient zu bew\u00e4ltigen.<\/p><p class=\"ib-link \"><a href=\"https:\/\/info.amaxperteye.com\/de\/die-zukunft-der-zusammenarbeit\" target=\"_blank\" >Whitepaper herunterladen<\/a><\/p><\/div><\/div><div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInDown\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Diagnosis.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Diagnose<\/h4><p >Die Fernunterst\u00fctzung wird zum Rettungsanker, wenn es um technische Probleme oder Fehlfunktionen von Ger\u00e4ten geht. Support-Teams nutzen Video-Feeds zur Ferndiagnose von Problemen, was zu einer schnellen Identifizierung der Grundursachen und zu schnellen L\u00f6sungen f\u00fchrt und so die Ausfallzeiten minimiert.<\/p><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1684240526712{padding-top: 120px !important;}&#8221; css_mobile=&#8221;.vc_custom_1684240526713{padding-top: 0px !important;}&#8221;]<div class=\"key-icon-box icon-default icon-top cont-left ib-hover-1 with-shadow    icon-with-background icon-no-border kd-animated fadeInUp\" style=\"background-color: transparent;margin-bottom:30px;\" data-animation-delay=200><div class=\"ib-wrapper\" style=\"padding-top:40px;padding-bottom:40px;padding-left:35px;padding-right:35px;\"><div class=\"ib-icon-wrapper\" style=\"width:70px;height:70px;margin-bottom:30px;\"><div class=\"tt-iconbox-customimg\"><img src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Emergency.png\" alt=\"\" \/><\/div><\/div><h4 class=\"service-heading\" >Unterst\u00fctzung in Notf\u00e4llen<\/h4><p >Bei Notf\u00e4llen wie System- oder Netzwerkausf\u00e4llen stellt die Fernunterst\u00fctzung eine Verbindung zwischen Anwendern und Remote-Experten her, um die Kontinuit\u00e4t des Gesch\u00e4ftsbetriebs zu gew\u00e4hrleisten und Unterbrechungen zu minimieren. Sie sparen Zeit, Geld und Frustration, indem Sie Softwarefehler, Hardware-Fehlfunktionen oder Probleme mit der Netzwerkkonnektivit\u00e4t effizient beheben.<\/p><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; el_class=&#8221;use-case-review&#8221; css=&#8221;.vc_custom_1689761556430{margin-bottom: 100px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1598525885043{padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn   vc_custom_1693403141614\" data-animation-delay=200><h2 class=\"separator_off\" style=\"margin-bottom:50px;\">Wir machen einen Unterschied.<\/h2><h6 class=\"subtitle\" >Lesen Sie, was unsere Kunden sagen, und erleben Sie aus erster Hand, wie unsere Anwendungen Ver\u00e4nderungen bewirken und bemerkenswerte Ergebnisse liefern.<\/h6><\/header>[vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1689761593744{padding-top: 70px !important;padding-bottom: 150px !important;}&#8221; css_mobile=&#8221;.vc_custom_1689761593746{padding-top: 0px !important;}&#8221; el_class=&#8221;reviews&#8221;][vc_column_inner css=&#8221;.vc_custom_1598525881454{padding-right: 0px !important;padding-left: 0px !important;}&#8221;]\r\n                <div class=\"review-carousel rc-parent kd-rwc-66305c27dfffc black-navigation nav-arrows-dots loop_on\">\r\n                    <div class=\"rc-content\">\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><div class=\"rw_img_wrapper\">\r\n                            <div class=\"rw-authorimg\"><img src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Clement.jpg\" alt=\"\"  \/><\/div>\r\n                        <\/div><h5 >Cl\u00e9ment Lix<\/h5>\r\n                      <p >Direktor Energieumstellung<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >Air Liquide<\/h4><div class=\"rw_message\" >Air Liquide nutzt die Kraft externer Innovationspartner, um seine Ziele der digitalen Transformation zu beschleunigen und zu erreichen. Wichtige Partner wie AMA bringen einen gro\u00dfen Wert in Bezug auf die Nutzung, neue Praktiken und Technologien.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2020\/01\/AMA_CaseStudy_Airliquide-DE.pdf\" target=\"_blank\" >Lesen Sie die Fallstudie<\/a><\/div><\/div>\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><div class=\"rw_img_wrapper\">\r\n                            <div class=\"rw-authorimg\"><img src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Markus.jpg\" alt=\"\"  \/><\/div>\r\n                        <\/div><h5 >Markus Schlein<\/h5>\r\n                      <p >CEO<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >Sack &amp; Kiesselbach<\/h4><div class=\"rw_message\" >Dank der Smart Glasses k\u00f6nnen wir dem Ingenieur \u00fcber die Schulter schauen, ihm Anweisungen geben und sofort kontrollieren, ob die Anweisungen korrekt umgesetzt werden. Wenn Sie es einmal ausprobiert haben, werden Sie nie wieder darauf verzichten wollen.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2020\/07\/Remote-maintenance-with-smart-glasses-AMA-Xperteye-Mint-News-Quartely.pdf\" target=\"_blank\" >Lesen Sie das Interview<\/a><\/div><\/div>\r\n                <div class=\"key-reviews  \"  ><div class=\"rw-author-details\"><div class=\"rw_img_wrapper\">\r\n                            <div class=\"rw-authorimg\"><img src=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2023\/07\/Stefan.jpg\" alt=\"\"  \/><\/div>\r\n                        <\/div><h5 >Dr. Stefan Vossk\u00f6tter<\/h5>\r\n                      <p >Key Account Manager<\/p>\r\n                    <\/div><h4 class=\"rw_title\" >Horiba Tocadero<\/h4><div class=\"rw_message\" >Wir nutzen die L\u00f6sungen von XpertEye bereits seit zwei Jahren.<br \/>\nDadurch kann die Wartung schnell und effizient durchgef\u00fchrt und die<br \/>\nBetriebszeit der Instrumente erh\u00f6ht werden. Dar\u00fcber hinaus haben<br \/>\nwir mit den L\u00f6sungen von AMA nun die M\u00f6glichkeit, unseren internen<br \/>\nund externen Service weiter auszubauen und zu verbessern.<\/div><div class=\"rw-link\"><a href=\"https:\/\/www.amaxperteye.com\/wp-content\/uploads\/2022\/11\/AMA_CaseStudy_Horiba_DE.pdf\" target=\"_blank\" >Lesen Sie die Fallstudie<\/a><\/div><\/div><\/div>\r\n                <\/div><script>\r\n          \t\t\t\tjQuery(document).ready(function($){\r\n                    if ($(\".review-carousel.kd-rwc-66305c27dfffc .rc-content\").length) {\r\n                      $(\".review-carousel.kd-rwc-66305c27dfffc .rc-content\").owlCarousel({\r\n                        stageClass: \"owl-wrapper\",\r\n                        stageOuterClass: \"owl-wrapper-outer\",\r\n                        loadedClass: \"owl-carousel\",\r\n                        responsive:{\r\n                            0:{\r\n                                items:1,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            768:{\r\n                                items:2,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            1024:{\r\n                                items:3,\r\n                                dots: false,\r\n                                nav: true,\r\n                                navSpeed: 250,\r\n                            },\r\n                            1366:{\nnav: true,\r\n                                      navSpeed: 250,\r\n                                      dots: true,\r\n                                      dotsSpeed: 200,\r\n                                      dotsEach: true,}\r\n                        },loop: true,rewind: true,\r\n                        addClassActive: true,\r\n                      });\r\n                    }\r\n          \t\t\t\t});\r\n          \t\t\t<\/script>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;top&#8221; kd_background_image_position=&#8221;vc_row-bg-position-center&#8221; css=&#8221;.vc_custom_1697443256956{padding-top: 50px !important;background-image: url(https:\/\/www.amaxperteye.com\/dev-landing\/wp-content\/uploads\/sites\/24\/2023\/10\/BannerRemote-2.jpg?id=29935) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 0px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1697443256957{padding-bottom: 80px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1697443256957{padding-bottom: 80px !important;}&#8221; css_mobile=&#8221;.vc_custom_1697443256958{padding-bottom: 80px !important;}&#8221; el_class=&#8221;cta-bottom&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1695638755397{padding-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1631866454223{padding-right: 50px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243; css_tablet_landscape=&#8221;.vc_custom_1631866454223{padding-right: 0px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1631866454223{padding-right: 0px !important;}&#8221; css_mobile=&#8221;.vc_custom_1631866454224{padding-right: 15px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn   vc_custom_1693403260691\" data-animation-delay=200><h2 class=\"separator_off\" >Sind Sie daran interessiert, zu erfahren, wie unsere Anwendungen Ihren speziellen Anforderungen entsprechen k\u00f6nnten?<\/h2><\/header>[vc_column_text]Z\u00f6gern Sie nicht. Sprechen Sie noch heute mit unserem engagierten Team und lassen Sie uns gemeinsam herausfinden, wie wir Ihre Gesch\u00e4ftsabl\u00e4ufe verbessern k\u00f6nnen.[\/vc_column_text][vc_empty_space height=&#8221;45px&#8221;]<a  href=\"https:\/\/www.amaxperteye.com\/de\/kontakt\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_secondary btn-align-left button-action-link icon_right  vc_custom_1708425163794 kd-animated zoomIn add-margin-right\" data-animation-delay=200><span class=\"prim_text\">Sprechen Sie mit dem Team<\/span><span class=\" iconita\" style=\"font-size:13px;\"><\/span><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image source=&#8221;external_link&#8221; external_img_size=&#8221;450&#215;450&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221; 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kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; el_class=&#8221;pc_content&#8221;][vc_column_inner [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":61353,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"folder":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Fernunterst\u00fctzung &amp; Fernbetreuungssoftware mit XpertEye: Verbinden Sie die Frontline \u00fcberall<\/title>\n<meta name=\"description\" content=\"Unterst\u00fctzen Sie Mitarbeiter mit Live-Visuell- und Audio-Support von Fernspezialisten, um Probleme effektiv zu l\u00f6sen und F\u00e4higkeiten zu verbessern.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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