Customer Case Study

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AkzoNobel adopts AMA’s AR solution to take remote collaboration to the next level

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1. Challenges

AkzoNobel, a Dutch paint and coatings multinational, has been pioneering a world of possibilities to bring surfaces to life for well over 200 years. The company is active in over 150 countries and has set sights on becoming the global industry leader.

AkzoNobel aimed to reduce travel costs and time, improve employee collaboration, and reinforce customers and suppliers’ relations. On top of that, travel restrictions and consecutive lockdowns during the COVID pandemic led to a growing need to accelerate AkzoNobel’s digital transformation.

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2. Solutions

AkzoNobel selected AMA’s secure XpertEye software platform, combined with a RealWear head-mounted device, to connect people reliably and in real-time worldwide for various remote collaboration use cases. XpertEye provides AkzoNobel the ability to interact effectively without the need for costly and time-consuming travel.

XpertEye’s Assisted/Augmented Reality capabilities such as remote zoom, pointer in the video stream, documentation options or real-time screenshot annotations make the overall experience intuitive and highly interactive while assuring a straightforward knowledge transfer.

The robust RealWear head-mounted devices are easy to use, comfortable to wear, approved for use in hazardous areas, and can be voice-controlled for a completely hands-free experience.

VisuelH_AkzoNobel
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The XpertEye solution has been adopted as the global standard for remote collaboration within AkzoNobel. With AMA, we have found a great global partner who not only provides hardware and software but effective support services as well.
Michal Kopaczewski, Digital Architect

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3. Results

XpertEye is being used for the following use cases:

• Virtual site tours
• Remote equipment commissioning
• Quality audits
• Remote assistance
• Remote troubleshooting and customer support
• Remote training
• Best practices sharing

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