Customer Case Study



Groupe ADF is accelerating its digital transformation and making its expertise available anywhere


1. Challenges

Groupe ADF provides high-value-added engineering, expertise and consulting services for production and maintenance, to improve the performance of its customers.

What seemed impossible not long ago is now possible…

The ADF XL ONE network of experts and business specialists can now provide real-time assistance remotely to local technicians connected to ADF, wherever they are located.


2. Solutions

The XpertEye solution by AMA enabled the implementation of a collaborative and interactive remote assistance system. Thanks to visual annotations on connected devices (smartphones, smart glasses), explanations in context and real-time video sharing, the expert or business specialist is virtually present on site.

With the remote diagnostics and visual guidance they receive in real time, ADF’s connected technicians have key information at their fingertips while keeping their hands free to act. Integrated with existing ADF workflows, this secure solution provides field teams with better information that helps make their interventions more reliable.

ADF has thus built a digital working environment solution for its technicians that meets the requirements of customer proximity and combines local operational skills with remote expertise. The teams are now connected to the entire knowledge base of Groupe ADF.


3. Results

The XpertEye solution delivers better operational efficiency:

• Increase in skills
• Reactivity and optimization of intervention times
• Safety and reduced number of repeat interventions
• Optimized availability of experts and business specialists
• Reduced operating costs: an alternative to business travel
• Collective reduction of our environmental footprint


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