The power and utilities industry, including nuclear, electric power, water and waste face ever increasing demands while the aging infrastructures and baby boomers that understand them get ready to retire. With the widening age and knowledge gap between the people that service these vital resources, organizations are looking for ways to retain knowledge, improve training, reduce costs and reduce the time needed to assess and solve problems…

Based on data from existing customers, here are some results of how Xpert Eye helps Energy companies decrease resolution time and increase knowledge retention:

  • Having the same collaboration tools allows both field technician and expert to complete tasks more efficiently.
  • New hires are able to enter the workforce sooner with a remote expert mentoring them on the field.
  • Remote experts can mentor multiple new hires simultaneously from one location, boosting knowledge and retention rates.